Attendance Support Officer

Full time Civic Recruitment Limited United Kingdom

Posted On 22/04/2026

Job Information

City Moss

Province Wrexham (Wrecsam GB-WRC)

Postal Code LL11

Job Description 3 Month Contract With A Local Authority

Job Purpose

To support the effective day-to-day running of the department by providing comprehensive administrative and clerical support. The role ensures efficient handling of communications, accurate data management, and high-quality customer service to internal and external stakeholders.

Key Responsibilities

• Act as a first point of contact for internal and external enquiries, including telephone, email, and face-to-face interactions.
• Manage incoming and outgoing communications, including mail, messages, and email correspondence.
• Collate, input, maintain, and retrieve accurate data across electronic and manual systems.
• Produce reports, spreadsheets, presentations, and correspondence using standard templates.
• Support the development and maintenance of departmental databases and administrative systems.
• Provide reception cover when required, ensuring a professional and efficient front-of-house service.
• Organise meetings, including scheduling, preparing documentation, arranging logistics, and taking minutes.
• Maintain filing systems, including electronic and manual records, archiving, and retrieval of documents.
• Provide basic financial administrative support, including invoice coding, procurement processes, and handling petty cash where required.
• Maintain and update confidential staff records such as sickness and leave.
• Manage stationery supplies and monitor stock levels in line with office procedures.
• Ensure timely and professional distribution of departmental information to stakeholders.
• Maintain strict confidentiality when handling sensitive information.
• Ensure compliance with organisational policies, including health & safety, data protection, and financial regulations.

Requirements

• Minimum of 5 GCSEs (or equivalent), including English and Maths
• Experience working in a busy administrative or office environment
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of office procedures and administrative systems
• Experience with data entry, reporting, and record management
• Awareness of financial administrative processes (desirable)
• Knowledge of the service area and use of specialist databases (desirable)
• Strong organisational and time management skills
• Ability to prioritise tasks and respond to interruptions effectively
• Excellent communication and customer service skills
• Ability to work accurately with attention to detail
• Ability to work independently and as part of a team
• Ability to handle confidential information appropriately
• Adaptability in a changing work environment