Associate Director, HR Operations & Shared Services

Posted 1 day 6 hours ago by ITAC Solutions

£100,000 - £125,000 Annual
Permanent
Full Time
Other
Staffordshire, Birmingham, United Kingdom, B19 1
Job Description
Associate Director, HR Operations & Shared Services Birmingham , AL - Onsite

Posted: 2026-01-30

Employment Type: Contract-to-Hire

Pay Rate: $ 60 Hour

Associate Director, HR Operations & Shared Services

Our client is hiring a leader to drive a high-impact HR transformation-modernizing Shared Services and HR Operations while building a future-state operating model. You'll sit at the center of people, process, and change, partnering across HR COEs and enterprise stakeholders to create a scalable, best-in-class service delivery engine.

Benefits & Extras
  • High-visibility role leading a critical strategic initiative
  • Direct partnership with HR leadership and cross-functional stakeholders
  • Build a future-state HR operations model from the ground up
  • Variety and momentum-strategy, execution, and change in one seat
  • Opportunity to shape service delivery, governance, and team capability
  • Meaningful impact on how employees experience HR support
  • Fully Remote / 6-9 month Contract-to-Hire
Compensation

$60/hr

What You'll Be Doing
  • Lead the evolution of Shared Services and HR Operations to support "Movement of Work" transitions
  • Design and implement the future-state operating model and org structure
  • Partner with COEs and stakeholders to ensure smooth handoffs and adoption
  • Build team capability through competency frameworks, training, and career pathways
  • Standardize workflows, documentation, intake, case management, and escalations
  • Drive change management, communications, and readiness strategies
  • Establish governance, SLAs, KPIs, service catalogs, and tiered support models
What You'll Need to be Considered
  • Experience leading HR Shared Services/HR Operations transformation and operating model design
  • Strong change leadership and stakeholder influence across COEs and enterprise partners
  • Ability to build scalable service delivery (governance, SLAs, metrics, service catalogs)
  • Process optimization and knowledge management expertise
  • Comfort designing tiered support and location strategies (including offshore/global models)
  • Familiarity with HR tech platforms (Oracle HCM, ServiceNow HRSD, UKG, iCIMS)