Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid/Surrey (1 day/week)

Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid/Surrey (1 day/week)

• Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc)
• Are you passionate about building and nurturing client relationships
• Do you want access to unlimited training and development

Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You'll help ensure each client, receives consistent communication, reporting, and visible value.

Main Responsibilities:

• Act as day-to-day contact for your assigned clients
• Run quarterly check-ins and renewal reviews
• Share usage tips (Microsoft 365, Cisco)
• Create and send service reports (usage, uptime, cases)
• Track contracts, licences, and expiries
• Escalate issues and keep CRM/tools updated
• Spot upsell/support opportunities

Requirements:

• 1-3 years' experience in a client-facing or support role
• Strong communication and organisational skills
• Basic understanding of Microsoft 365 and Cisco
• Comfortable using reporting tools like Excel or Power BI
• Keen to learn, grow, and build product knowledge

This is a fantastic opportunity at a leading IT solution provider, to help manage a set amount of key accounts through nurturing the relationship. This is an outstanding opportunity to grow a career into Customer Success Management or Account Management or Pre-sales etc.

Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid/Surrey (1 day/week)