Assistant Store Manager

Overview

We are looking for an amazing Assistant Manager to support the Canterbury Manager & team! As an Assistant Manager at Lucy & Yak, you play a key role in the overall success of the store. You will work collaboratively with the Store Manager to create an exceptional shopping experience that reflects Lucy & Yak's values and grows our brand community. You are an expert in customer service & shop standards. Within your role you train, develop, motivate and support your team to excel in all areas from day to day operations to smashing your stores KPIs.

Responsibilities

Customer-Centric Approach

• Customer obsessed! You will need to become an expert on all things Lucy & Yak - from products and sizing, to sustainability and ethics.
• Foster a customer-focused culture within the store, ensuring every interaction exceeds expectations and creates exciting memorable experiences.

Team Development, Coaching & Training

• Lead by example, promoting a positive and dynamic work environment.
• Motivate and inspire team members to achieve individual and collective goals.
• Provide instant feedback to team members, acting as a coach to enhance individual and team performance.
• Support the store manager in recruiting, training, and developing a high-performing team, making sure the team represents the brand in the best way possible.

Sales

• Partner with the Store Manager to meet sales targets and KPIs.
• Work with the Store Manager to implement strategies to drive sales growth and enhance the customer shopping experience.

Operational Support

• Oversee daily store operations, including opening and closing procedures.
• Support the planning and running of evening and collaboration events, contributing to a vibrant in-store atmosphere.
• Create and manage staff rotas to ensure adequate shop floor coverage, including leave approvals.
• Support the Store Manager in implementing and maintaining merchandising standards, ensuring the shop always looks as exciting and colourful as well as accessible to our customers.

Stock Management

• Assist with effective stock management to optimise inventory levels.
• Contribute to minimising stock discrepancies and ensuring product availability.
• Arrange & plan stock takes and recalls with your Store Manager

Community Engagement

• Organise plan & run evening and collaborative events with the Store Manager, contributing to a vibrant in-store atmosphere.
• Build an engaged community by connecting with customers both in-store and through social media.

What are we looking for?

• A people person: You thrive on building connections and making customers feel at home.
• Friendly and approachable: Your warm demeanour and welcoming attitude are infectious!
• Passion for our brand: You're excited about Lucy & Yak's mission, products, and values.
• A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
• Team Coach: You enjoy motivating and coaching a team supporting them to learn and grow, always leading by example and spreading your knowledge and enthusiasm
• Previous customer facing supervisory/team management experience is essential
• 2yrs of customer facing experience is essential
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to drive sales and achieve targets
• Good understanding of social media platforms (Instagram, Facebook, TikTok, etc)
• Confident, responsible, adaptable individuals that enjoy the challenge of creative problem solving & thinking on their feet

The fine print

• Salary based on experience
• Full time - 37.5hr per week
• Based in Canterbury

Although this role does not have a closing date we reserve the right to close the advertisement if we receive a large number of applications.

Internal Applicants: Please note we will use current and previous Lucy & Yak managers as a reference during the recruitment process.