Assistant Store Manager - CEX Stockton

Location: Stockton-on-Tees
Salary: £29,000 per year
Contract: Full-time, permanent

We are looking for a driven and hands on Assistant Store Manager to join our Stockton store. In this role, you will support the Store Manager in running the day to day operation of a busy retail environment, helping to lead the team, deliver excellent customer service, and drive sales performance.

What you'll be doing

• Supporting the Store Manager in the daily running of the store
• Leading, motivating, and developing a team of sales staff
• Recruit, train, and appraise team members to maintain high performance.
• Handle staffing matters such as interviews, appraisals, and performance reviews.
• Make full use of Google Workspace tools and our bespoke MEPOS systems.
• Ensuring excellent customer service standards at all times
• Driving sales and hitting store targets
• Managing stock levels, deliveries, and merchandising
• Handling rotas, cash management, and opening/closing procedures
• Maintain compliance with health & safety and security regulations.
• Address and resolve customer feedback and complaints promptly and professionally.
• Attend and lead meetings, sharing updates on performance, initiatives, and priorities.
• Regularly tour the sales floor, engaging with staff and customers to identify and resolve issues quickly.
• Stay up to date with market trends, customer behaviour, and local competitor activity.
• Stepping up to run the store in the Store Manager's absence

What we're looking for

• Previous experience in a supervisory or assistant management role.
• Excellent communication skills (verbal and written.)
• A strong track record of leading and motivating a team
• Confident communication and interpersonal skills
• A commercial mindset with a focus on results
• Exceptional organisational and problem solving abilities.
• Energy, confidence, resourcefulness, and enthusiasm in all aspects of your work.
• Flexibility to work shifts, including weekends and bank holidays
• A positive, hands on attitude and a willingness to lead from the front

What we offer

• Salary of £29,000 per year
• Full-time, permanent contract
• Opportunities for progression and development
• A supportive and friendly team environment
• Staff discounts and other benefits