Assistant Store Manager - Cardiff

Overview

The gig for the Assistant Store Manager in our Cardiff store will be to effectively support the Store Manager in driving best-in-class day-to-day operations to help drive store revenue growth. You will also help ensure all H&S standards are adhered to and step in as the key holder and manage the store seamlessly in the absence of the Store Manager.

Responsibilities

• Assisting the Retail Store Manager with the day to day retail operations in store e.g. key holding, staffing, VM, stock/delivery, admin, banking, housekeeping


• Selling Dr. Martens product, provide and excellent service to customers and drive sales performance of the wider team to meet/exceed store KPI's


• Assisting the Retail Store Manager in implementing and driving high levels of customer service within the store


• Training, developing and mentoring the Retail Store Team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop)


• Efficient operations and enhancing customer experience


• Assisting the Retail Store Manager with maintaining a safe and secure working environment (including H&S procedures, security procedures, search procedures)


• Acting as key holder and assume full responsibility for the store in Manager's absence

Essential requirements

• Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)


• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues


• Sales oriented and able to drive others to achieve store goals and objectives


• Will drive accountability and high-level of customer service among staff and will support delivery of key store KPIs.


• Excellent communication skills.


• Numeracy & literacy skills


• Good I.T skills - experience of using Internet, Email, Social media applications, Excel and EPOS till point systems


• Back of house administration (e.g. rotas, banking)


• Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.