Assistant Site Manager - Peebles

• Location Forest Commission,Glentress Forest,Peebles, EH45 8NB,United Kingdom
• Employee Type Full Time
• Manage Others Yes

Hours: Working between 24 hours per week up to 37.5 hours per week during peak seasons

Contract: Permanent

WHO ARE WE? Go Ape is the UKs number 1 adventure company with locations nationwide and multiple activities. We've been providing adventures since 2002 and have welcomed over 10 million customers, but we're not done yet and have big ambitions for the future. Go Ape is now Employee Owned that means every Go Ape employee whether full time, part time or a seasonal worker are now co owners of the business. As a co owner you will be empowered to voice your opinions and ideas through an elected Employee Council and have a real say in helping to shape the business. There is also the potential to award tax free bonuses to all co owners. We know our teams are the people most passionate about the company and its values and they should also reap the rewards for their hard work and dedication.

Go Ape are looking for hard working, friendly, adventurous people to join the Go Ape Tribe. The position of Assistant Site Manager includes a wide range of responsibilities, assisting and supporting the Commercial Site Manager to run the site successfully and safely.

After customer and staff safety, ensuring every customer has an amazing experience is at the heart of what we do. So, you'll need to genuinely share our values and high standards in customer care, challenge your team, your customers and yourself to 'live life adventurously' and 'turn I can't into I can!'.

Main Duties and Responsibilities Supporting and assisting the Commercial Site Manager to:

• Oversee a safe site, safe people (customers and staff), a safe course (infrastructure) and safe equipment.
• Employ, train, and build a happy, engaged and professional team who can deliver amazing customer experience.
• Own your site, driving it forward commercially by finding ways to increase revenues and deliver efficiencies with a strong focus on the highest cost lines.

Commercial Management & Marketing

• Increase revenue by attracting more customers and providing the availability required, upselling, increasing secondary spend and developing your site products.
• Oversee efficient staffing and good returns on site expenditure. Make Go Ape famous locally. Specifically:
  • build a good understanding of the commercial nature of your site. Then, in conjunction with the Operations and Finance Support Teams use this knowledge to help set realistic and achievable revenue and customer targets for each year
• monitor and own the revenue and participant numbers for your site, seeking to undertake corrective action as required, with support from other support teams as needed.
• write and maintain the local marketing plan for your site, seeking support from the central marketing support team as required.
• ensure the completion of Local Marketing tasks in order to grow brand awareness locally and drive customer bookings
• maintain good relationships and have regular meetings with the site's stakeholder, landowners, marketing partners, local media to deliver PR, local businesses/corporates, schools and any other relevant prospective customer groups in the catchment area.
• be an active member of the local tourism bodies in order to build Go Ape's profile.
• build awareness and knowledge of local competitors monitoring products, pricing, advertising etc. to assist Go Ape in remaining an attractive proposition.
• help to identify opportunities to further grow the site business (be they additional activities that fit the customer profile, partnerships, new merchandising opportunities or upsell potential, etc).

Business Development Work with key support staff to develop opportunities at site by:

• Building and maintaining good relationships with key parties: Landowners, Go Ape personnel, Third Party Contractors, Insurers, HSE and Environmental Health Officers and Go Ape consultants
• Attending regular manager meetings in the UK
• Visiting other Go Ape sites when requested

Team Management Develop and manage an effective site team by:

• Creating staff rotas, keeping and submitting records of hours worked, holidays and absence
• Recruitment of great staff with the support of the People team
• Conducting induction meetings to welcome new staff
• Conducting annual and regular performance appraisals and creating performance improvement and training and development plans as required
• Managing performance, and where necessary disciplining staff in accordance with company procedures, with support from the People team

Health and Safety Operate the site in accordance with Company Procedures, including:

• Ensure a safe workplace environment without risk to health.
• Ensure that all Health & Safety policies, procedures, rules and regulations are adhered to and communicated.
• Ensure the company meets its statutory obligations in all areas pertaining to health, safety and welfare at work.
• Operate the site in accordance with the Company Procedures and Operations Manual including:
• Delivering training at the beginning of the year, ensuring all new staff are fully aware of company policies and procedures
• Keeping risk assessments up to date
• Keeping records of all site checks
• Maintaining PPE and safety equipment in good order including records
• Maintaining your site in good serviceable order including the cabin
• Ensuring all participants complete a Disclaimer Form prior to participation
• Ensuring safety briefs, assessments, rescues and practices are carried out in line with Company Procedures

Corporate Events Work closely with the Events Team to ensure all events go smoothly by:

• Working with the events support team to meet customer needs, where practical.
• Liaising with caterers and external suppliers prior to all bookings to make sure everything is on order.
• Arranging for the delivery of the product by the site team.
• Providing feedback on the event to improve the process/product for the future.

General Site Operation Operate a successful site by:

• Meeting sales and cost targets as agreed by the Directors
• Keeping receipts of all expenses and mileage as per Company Procedures
• Ensuring the office/cabin is run efficiently with all files kept tidy and up to date and responding promptly to all correspondence
• Banking as per company procedures
• Proactively seeking advice, ideas, support and input from the support teams.

Person Specification

• Live within 40 minutes commute of site
• Previous management experience and must be able to show the ability to lead, manage and motivate your team to deliver a plan
• Business acumen, attention to commercial detail, statistically numerate
• An interest in, and appreciation of the impact that Marketing has on reaching targets
• Must be rescue trained (training to be given on the job)
• Excellent organisation and administrative skills
• Customer service background and excellent customer service skills
• Excellent interpersonal and communication skills and enjoys working with others
• Must be a team player and able to work with other colleagues and teams in a dynamic business
• Must like working outdoors and be confident working at height.
• First Aid At Work (to be obtained prior to start date)
• Experience organising and delivering Training
• High energy levels with a positive approach and outlook
• Ability to work under pressure and to deadlines
• Confidence to ask for assistance and support when required
• Full driving license and own transport
• Carpentry / practical DIY & Maintenance skills
• Marketing experience
• Commercial business administration experience
• Ability to delegate correctly
• Demonstrable ability to maintain standards in other people's work

Training

• Assistant Site Managers are required to attend training meetings each year. This training will:
  • Bring you up to date with the latest business development and news
  • Bring you up to date with Health & Safety and Company Procedures
  • Enable you to network with colleagues across the whole company
  • Enable the sharing of good practice
  • Update you on any changes within the Operations Manual, IT, Marketing, People and Finance to enable them to develop and support you, your site and your team.

Reward Package

• Salary: Salary is dependent on skills and experience
• Accommodation is not provided but relocation support is available (see relocation policy)
• Holiday Entitlement: 25 days holiday plus up to 3 days at Christmas Xmas and 8 Bank holidays
• Working Hours: Average of 37.5 hours/week
• Flexible to meet operational needs
• Weekend working will be required
• Bank holiday work awarded time off in lieu
• Company Pension Scheme, medical cashback scheme, Enhanced maternity and paternity, Cycle to Work Scheme, Tech Scheme, Workplace Nursery Scheme, Retail Discounts, DRT day (Do the Right Thing), Expeditions, Adventure Fund.

Company Ethos Our Values Keeping the adventure in adventure Encouraging 'I can't' to become 'I can' Always seeking to be two steps better Zero risk equals zero development To challenge, surprise and excite Build in customer delight Be socially and environmentally responsible Create worthwhile, rewarding jobs Do the right thing
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