Assistant Shop Manager

Support customers, meet their needs and encourage repeat business.

• Promote additional product and sales initiatives, including maximising gift aid and round-up.
• Work towards ensuring, as a team, that targets and profit levels are met.
• Support the growth of average weekly sales.
• Encourage the local community and customers to donate stock
• Effectively manage donated stock and bought in goods, ensuring that necessary standards are maintained.
• Deliver high standards of customer service
• Deal with customer complaints and queries in an effective manner
• Promote the shop in the community and respond to local queries about the services of the British Red Cross
• Actively recruit, develop, communicate with and motivate volunteers to meet the needs of the shop.
• Maintain the Assemble system for all volunteers within the shop
• Manage the task allocation to Volunteers, guiding activity to ensure require standards of performance
• Act as a key holder and ensure the security of cash, stock and premises
• Ensure health and safety compliance at all times in the shop
• In the absence of the Retail Manager be accountable for the day to day operation of the shop, including cash handling and banking.

Proud member of the Disability Confident employer scheme

Assistant Shop Manager

Company: British Red Cross

Salary: £24,969

Hours: Part-time

Location: Paignton, TQ3 3EQ

Working pattern: On-site

Job type: Permanent

Posting date: 13 Aug 2026

Closing date: 26 Aug 2026

Summary

Support customers, meet their needs and encourage repeat business.

• Promote additional product and sales initiatives, including maximising gift aid and round-up.
• Work towards ensuring, as a team, that targets and profit levels are met.
• Support the growth of average weekly sales.
• Create and maintain strong visual merchandising displays
• Encourage the local community and customers to donate stock
• Effectively manage donated stock and bought in goods, ensuring that necessary standards are maintained.
• Deliver high standards of customer service
• Deal with customer complaints and queries in an effective manner
• Promote the shop in the community and respond to local queries about the services of the British Red Cross
• Actively recruit, develop, communicate with and motivate volunteers to meet the needs of the shop.
• Maintain the Assemble system for all volunteers within the shop
• Manage the task allocation to Volunteers, guiding activity to ensure require standards of performance
• Act as a key holder and ensure the security of cash, stock and premises
• Ensure health and safety compliance at all times in the shop
• In the absence of the Retail Manager be accountable for the day to day operation of the shop, including cash handling and banking.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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