Assistant Shop Manager

Assistant Shop Manager

Unit 2, Pellon Lane Retail Park, Halifax, HX1 5HQ. 30 hours per week, including weekends on a rota. Salary £12.93 per hour.

We are Sue Ryder - one of the largest charity retailers in the UK, operating over 400 shops. Every item sold supports our hospice and bereavement services. We aim to provide skilled medical, practical, bereavement, and emotional support to people at the end of life or experiencing grief.

About the role

The Assistant Shop Manager will support day to day operations, lead volunteers, drive sales and maintain high standards of customer service, merchandising and safety.

Key responsibilities

• Drive business, push sales and achieve targets.
• Lead a team to deliver great customer service to donors and customers.
• Work with the local community to secure donated stock.
• Recruit, train, and retain a volunteer team.
• Maintain high standards of merchandising and housekeeping, prioritising health and safety.
• Manage effective stock processes and ensure the shop is well merchandised with fresh, seasonal stock.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns and national fundraising initiatives.
• Manage POS (EPOS) operations.

Minimum essential criteria

• Customer service experience
• Previous supervisory experience
• Experience with KPIs and targets
• Cash handling / till work
• Basic IT skills (emails, instant messaging, video calls)
• Organisational skills
• Lone working experience

Desirable criteria

• High street retail / leisure / hospitality background
• Charity retail experience
• Health & safety knowledge
• Team player
• Key holder / opening / closing responsibilities
• Merchandising / stock rotation experience

Competitive benefits package

• 27 days holiday rising to 33 days with length of service plus bank holidays (pro rated if part time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare cash plan (to claim back routine healthcare costs)
• Death in service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities
• Access to employee support programme

Our commitment to equity, diversity and inclusion

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio economic backgrounds, and people living with disabilities. As a Disability Confident employer, we offer an interview to all disabled applicants who best meet the minimum essential criteria. We also provide inclusive recruitment practices, remote interview options and other accessibility support.

How to apply

Closing date: 17th April. Interview date: 29th April. Please email for support in applying.