Assistant Manager

Summary of role

The BF Assistant Manager is responsible for supporting theefficient day-to-day operation of a Bagel Factory shop, ensuring excellenceacross front-of-house and back-of-house functions.

This role is key in driving operational standards, enhancing teamperformance, and contributing to revenue growth and overall profitability.

In the absence of the Unit Manager, the Assistant Manager assumesfull responsibility for store operations, ensuring that all procedures, companystandards, and customer expectations are consistently met.

Reports to:

BF Unit Manager

Direct Reports:

BFTeam Leaders and BF Team members.

Key Responsibilities

• To assist the BF Unit Manager by leading andoverseeing all daily operations


• To promote a positive team culture, fosteringcollaboration and effective communication


• To drive sales performance by ensuring the storeis always properly stocked and that all team actively promote upselling


• To act as the foremost expert on Bagel Factory'sW.O.W.S. customer experience pillars: Welcome, Order, Work, Say Goodbye


• To ensure that the store setup always meets companystandards


• To ensure the highest standards of food safetyand health & safety are consistently maintained, and that all team membersare properly trained and kept up to date


• To assist in managing labour cost through efficient scheduling and workforceplanning


• To assist with recruitment, training, and development of team members


• To contribute to cost-of-sales control through accurate stock management and processes


• To place orders timely and according to the shop's needs


• To manager the store production plans in line with prep sheets to maintain highoperational efficiency


• To ensure full compliance with cash handling and financial control procedures


• To complete internal reporting and respond toemails promptly and accurately


• To oversee team performance and provide clear reporting to the BF Unit Manager.

Performance measures

• Salesperformance and hourly productivity


• Wastemanagement and cost control


• Health& Safety audit outcomes


• EnvironmentalHealth Officer (EHO) ratings


• MysteryShopper scores


• Customer service quality and feedback.

Key skills

• Provenleadership and team management capabilities


• Goodcommunication and interpersonal skills


• Positive,proactive, and solution-oriented mind set


• Customer-focusedwith a friendly and approachable manner


• Abilityto adapt to business needs in a dynamic environment


• Strongproblem-solving and decision-making abilities

Progression opportunities:

Unit Manager / Multi site manager - full management of a singlestore or multiple stores within the same area

Benefits:

25%discount on Bagel Factory products; free meals while on shift; company provideduniform; career development.