Assistant Hardship Officer

We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey.

• Location: Knowsley Metropolitan Borough Council, Municipal Buildings, Hybrid Working, Free Parking
• Contract: Temporary
• Working Pattern: Full Time
• Hours: 36 hours per week. Consideration will be given for part time working.
• DBS Check: Yes
• Closing Date: 26/07/2026 at 23:59
• Reference: CVP 0652

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

We are seeking a compassionate, organised, and customer-focused Assistant Hardship Officer to join our team. This is an excellent opportunity for someone who is passionate about supporting vulnerable customers and helping individuals facing financial difficulties.

Working closely with the Hardship Officer and wider support teams, you will play a key role in assessing customer circumstances, providing appropriate support, and ensuring customers receive fair and consistent outcomes.

• Process hardship interventions, including crisis payments and fuel voucher awards.
• Respond to operational enquiries relating to the Emergency Support Scheme, escalating issues where required.
• Maintain hardship systems, records, and processes, including monitoring programme expenditure.
• Support the development and delivery of hardship initiatives, projects, and service improvements.
• Provide advice and operational support to colleagues within the Emergency Support Scheme.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least 3 day's per week.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

Closing Date: Sunday, 26 July 2026

Interview Dates: 3 and 5 August 2026