Assistant Facilities Manager

Location

Pier Walk, London

Shift Pattern

Mon - Fri, 40 hours per week

Salary

Competitive

Role Overview and Purpose

To support the strategic and operational management of the Waymo portfolio, ensuring the effective day to day delivery of integrated facilities management services under ABM's Performance Solutions (APS) model across multiple locations.

The role provides leadership and coordination across multiple service lines, ensuring safe, compliant and high quality service delivery, whilst contributing to financial and operational performance, continuous improvement and contract retention.

Key Responsibilities

• Lead the delivery of integrated facilities management services across the Waymo portfolio in line with ABM's Performance Solutions (APS) model, ensuring consistent, compliant and high quality service across multiple locations and service lines.
• Coordinate operational teams and specialist service partners, driving performance through clear direction, effective resource planning and strong leadership, while maintaining a positive, high performing culture.
• Act as a key operational contact for the client, building strong relationships, resolving issues effectively and ensuring service delivery meets contractual requirements and performance expectations.
• Support the delivery of contracts to budget through effective cost control, supplier performance management and identification of operational efficiencies.
• Ensure all services are delivered safely and in line with ABM policies and statutory requirements, maintaining robust risk management, contractor control and audit processes.
• Monitor performance using KPIs and operational insight, identifying trends and driving continuous improvement to enhance service quality, consistency and efficiency across the portfolio.
• Contribute to contract retention and service development through strong operational performance, client engagement and proactive identification of improvement opportunities.
• Work collaboratively with central support functions to support data led performance improvements and the consistent application of APS standards and ways of working.

Required Skills and Experience

• Proven experience within facilities management or integrated service delivery environments, with responsibility for multi site operations.
• Demonstrable ability to lead and develop operational teams and service partners, driving performance and maintaining high service standards across multiple locations.
• Strong understanding of service delivery across both soft and technical service lines, including compliance, health and safety, and contractor management.
• Commercial awareness with experience supporting cost control, supplier performance and delivery against budget.
• Ability to interpret operational data and performance metrics to identify trends, solve problems and drive continuous improvement.
• Effective stakeholder management skills, with the ability to build strong client relationships and communicate confidently at all levels.
• Well developed organisational and problem solving skills, with the ability to manage competing priorities in a fast paced environment.
• IT literate, with working knowledge of Microsoft Office and operational reporting tools.
• Full, clean driving licence and willingness to travel as required.
• Recognised qualification in facilities management, engineering or a related discipline (e.g. IWFM Level 3-5 or equivalent) desirable.
• IOSH Managing Safely or equivalent health and safety qualification desirable.
• Membership of a relevant professional body (e.g. IWFM), or working towards, desirable.

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work - an innovative employee app providing discounts, gift cards, cashback, and exclusive offers.
• On site resources covering family, health, money and work topics.
• Online chat or telephone service for urgent crisis support.

Equal Employment Opportunity

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.