Assistant Divisional Manager - St George's Directorate

We're proud of our team and recognise the significant contributions they make to patients here in the UK and globally. When you join Moorfields Eye Hospital you can help us continue to deliver excellence and equity in patient care through kindness and compassion for all.

Assistant Divisional Manager - St George's Directorate NHS AfC: Band 8a Main area Service management Grade NHS AfC: Band 8a Contract 12 months (Fixed term) Hours Full time - 37.5 hours per week Job ref 273-DS-

Site George's Hospital Town Tooting Salary £64,156 - £71,148 per annum, pro rata incl HCAS Salary period Yearly Closing 19/03/:59

YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people's sight matters-and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it's pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we're united by one mission-delivering world-class eye health, sustainably and at scale.

From 2027, we'll move to our brand-new Oriel site in St Pancras, Camden-a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Job overview The post of Assistant Divisional Manager is a key position within the trust's senior management structure. Reporting to the Divisional Manager, the Assistant Divisional Manager is responsible for providing operational and strategic management support to the Divisional Manager, Head of Nursing and Divisional Director to assist them in the development and modernisation of Moorfields' services.

The Assistant Divisional Manager has a wide range of responsibilities for ensuring the effective development and operation of the Division's services within the Directorate of St George's, and is one of three members of the directorate leadership triumvirate, working closely with the Matron and Clinical Director.

The post-holder is responsible for effective operational management, leadership, expertise and support for several key areas within the Division ensuring the delivery of high quality, safe and effective patient services within the resources available.

The post holder will provide operational support to the Division to deliver the Trust's overall strategy and objectives.

This will include playing a key role in identifying opportunities, ensuring the delivery of all operational performance and strategic objectives specifically the Trust waiting list (RTT), financial, HR management, Health and Safety management, risk, clinical & quality governance.

Main duties of the job Operational and performance management

1. Be accountable for the delivery of services provided by the Division within available resources
2. Actively promote and develop new ways of working: continually review services and work with colleagues to redesign services to meet patient needs and enable the Division to achieve objectives
3. Identify and address service pressures, using own judgement to respond and deal with a range of routine and urgent situations and developments. This will require the planning, formulation, monitoring and review of action plans, policies and strategies
4. Be responsible and accountable for the formulation of new service developments and initiatives, including the preparation of bids and business cases
5. Monitor Division activity levels, ensuring that activity, income and NHS plan targets are achieved by identification of areas where improvement is needed and putting in place realisable plans
6. To work with commissioning colleagues to ensure that services are appropriately funded. This will include the analysis of services, including statistics, activity performance, audit, the use of confidential patient data and report-writing
7. Lead and participate in ad hoc project work as and when required
8. Project manage significant service transformation and change projects to deliver efficiency and quality improvement

Working for our organisation What's in it for You?

At Moorfields, we invest in you-your growth, your wellbeing, your future.

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

Detailed job description and main responsibilities People Management

1. Directly line-manage senior administrator(s) within the Division. This will include the provision of a broad range of HR areas of work including: recruitment; achievement and maintenance of performance and quality standards
2. Monitor key workforce indicators (sickness absence, turnover etc.) that affect productivity and work with line managers and the Human Resources (HR) team to address issues of concern
3. Promote a high-performance culture by holding people to account within the Division
4. Provide advice and guidance for staff who line-manage other staff within the Division and to become directly involved as and when required
5. Analyse current and future service activity and establish the workforce required to ensure the appropriate staffing skill/band mix for the delivery of service plans
6. Undertake individual performance appraisals for directly line-managed staff within the Division and to ensure appropriate training plans are developed within the required timeframes
7. Be responsible for ensuring that all staff are compliant with mandatory training requirements
8. To promote high level leadership skills by demonstrating attributes consistent with the leadership qualities framework, and to promote and support the development of this these skills within the general management team

Finance and Service Delivery

1. Accountable to the Divisional Manager for the management of delegated budgets Accountable for the delivery of services within the agreed budgets, taking corrective action when expenditure deviates from plan.
2. To manage and authorise resource and to ensure they are provided within financial resources.
3. Accountable for validation and sign off for invoices against delegated budgets.
4. To assist the Divisional Manager in the financial planning for the Division as a whole, undertaking investigations in specified areas as required.
5. With the Divisional Manager, develop systems to ensure financial viability and which maximise income, control expenditure and deliver cost improvements and efficiencies within the Division.
6. Responsible for the implementation of specific cost improvement programmes (CIPs) for the Division in line with corporate objectives.
7. Identify sources of additional income and efficiency savings.
8. Assist the Divisional Manager with the planning and delivery of the Division's capital programme, assessing risk and establishing priorities for equipment replacement.
9. Lead and direct the planning and organisation of departmental service plans and to be responsible for the delivery of the annual Division business plan.

Risk management, patient involvement & clinical governance

1. Responsible along with Head of Nursing, Quality Partner and Division clinical leads for governance for the implementation & maintenance of the clinical and corporate governance framework for the Division within the Trust's framework.
2. Support the Divisional Manager in the co-ordination of effective methods for determining patient/carer views on services provided, encouraging the patients/carers to participate in user strategy.
3. Be responsible for investigating and responding to specific patient/ carer complaints as required, in line with Trust policy, ensuring a thorough investigation is undertaken, replies are produced to required standards in relation to timeframes and quality and ensure that they are sensitive to the needs of the patients and their families. Ensure lessons are learnt and corrective action is taken.
4. Monitor incidents and risks within the areas of responsibility, ensuring risks are mitigated and escalated as appropriate thus improving patient and staff safety and reducing unnecessary costs and financial liabilities to the Trust.
5. Undertake serious incident investigations as required.
6. Undertake research and benchmarking work to identify areas of best practice to ensure continuous improvement and innovation.
7. Represent the Division when required by actively participating in trust wide operational working groups.
8. To provide operational support to the management of risk within the Division.
9. To participate in Risk Assessments . click apply for full job details