Apprentice Specialist Infrastructure Engineer (Business IT Services) - Companies House - AO

Apprentice Specialist Infrastructure Engineer (Business IT Services) - Companies House - AO

Please note: Applicants should review all aspects of this advert to ensure a thorough understanding. If reviewing via a screen reader, the Job summary, Job description, Person Specification and Things you need to know sections have been emphasised.

Overview

As an Apprentice Specialist Infrastructure Engineer you will gain a wide range of on-the-job experience whilst undertaking a two-year programme of formal training and coaching. You will work towards a Level 3 apprenticeship in Infrastructure with our training provider, Apprenticeship Learning Solutions (ALS). You will have time within the week to work towards this qualification receiving support from your line manager and buddy/mentor. For this role, office attendance is required full time. You will spend 4 days gaining on-the-job experience, and 1 day will be dedicated to completing your academic studies.

To find out more about this opportunity, use the links below to join one of our drop in Webinars:

• Wednesday 3rd September 2025 at 12pm
• Wednesday 10th September 2025 at 12pm

Location

Cardiff, Wales, CF14 3UZ

What you will do / Responsibilities

• Build, install and manage various mobile devices (includes laptops/Mac books/ Mobile Phones).
• Automated device build using Auto Pilot (Windows 11) and InTune (Macbooks) also using systems including Windows Defender and Privilege Access Management.
• Respond to and resolve incidents and requests raised by users via ServiceNow in line with agreed OLA targets.
• Be involved in the administration of end user accounts on Active Directory, ENTRA ID and O365 Admin Centre.
• Participate in the Tech Bar rota, advising and assisting Companies House colleagues with various IT issues.

There may sometimes be a requirement to work out of hours. This role will require regular attendance in the Cardiff office as well as some home-based working.

About the team

Companies House is an award-winning employer, building brilliant services on cutting edge technology. It is the repository of information about all limited companies in the UK. It is based in Cardiff with regional offices in Edinburgh and Belfast. Around 90% of transactions with Companies House are now digital. You'll join our digital team at a time of transformation, and you will be a part of shaping the future of our department.

We use Agile methodologies and promote a culture of continuous improvement. The IT Services Team is fundamental to the success delivery of the business. We have a target of 99.9% service availability (24/7/365) across all public services which we have met for the past six years.

This year, we are embarking on a programme of migrating these services from on premise to the public cloud. This is a challenging and exciting time as we will need to maintain service provision and availability targets through the transition period. Inclusive and diverse teams are important to us. We're keen to create an environment that works for everyone.

Business IT Services aim to provide solutions that meet the varying work needs of the organisation which fits in with our Transformation journey. To achieve this, we provide CH colleagues with the equipment needed to work both in the office and remotely and ensure ongoing support to our user community.

Person specification

This is a role that provides the opportunity to participate in the support and rollout of existing and emerging technologies and the chance to gain knowledge of Companies House hardware and software systems. We're looking for someone who has:

• A genuine interest in technology and digital services
• Strong problem-solving abilities and creativity in finding solutions
• Strong communication skills, both written and verbal
• Ability to work collaboratively and support colleagues
• Organisational skills to manage tasks and time effectively
• Willingness to learn and adapt to new technologies

Eligibility Criteria

We are unfortunately unable to provide this opportunity to individuals who already possess a similar qualification at the same level or higher than the apprenticeship level 3 associated with this programme. For more information on Qualification Levels, please visit: What qualification levels mean: England, Wales and Northern Ireland - GOV.UK

• That as part of the Welsh levy requirements, you must have successfully completed a Maths or English at GCSE of the apprenticeship and we will require to see evidence of this to progress to the interview stage.
• Companies House cannot offer Visa sponsorship to candidates through this campaign.

Security Clearance is an essential requirement (minimum residency criteria is in the UK for at least 3 of the last 5 years). Please see the Things you need to know section below for more information.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Developing Self and Others
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical skill: Understanding and Evaluating Technology