Application Support Lead/Application Manager (Java/.NET, German C1)

Application Support Lead/Application Manager (Java/.NET, German C1)

Location: Germany
Job Type: Contract/Permanent
Start Date: Immediate
Language Requirement: German (C1 - Mandatory)

Overview

We are hiring an experienced Application Support Lead/Application Manager with a strong Java or .NET background and proven expertise in application support (L2/L3). This role focuses on managing and supporting critical business applications in a production environment.

Please note: Infrastructure support profiles will not be considered.

Key Responsibilities

• Lead L2/L3 application support activities for enterprise systems

• Manage incident, problem, and change management processes (ITIL)

• Ensure application stability, performance, and SLA adherence

• Act as the primary point of contact for application-related issues

• Collaborate with development teams (Java/.NET) for bug fixes and enhancements

• Support production deployments and releases

• Maintain documentation, runbooks, and support procedures

• Drive continuous service improvements

Required Skills & Experience

• Strong background in Java or .NET technologies

• Proven experience as an Application Support Lead/Application Manager

• Hands-on Application Support experience (L2/L3)

• Solid ITIL knowledge/certification

• Experience working in production support environments

• Excellent stakeholder communication skills

• Fluent German (C1 level or higher) - mandatory

• Ability to join immediately

Important Criteria

• Must have application support ownership experience

• Infrastructure-only support experience will not be considered