Application Specialist

Do you want to be part of something more than just a financial services business? Do you believe everyone, regardless of wealth, should have the opportunity to save and look after their loved ones? Do you want to be part of something that has been here for 160 years and help it be here for 160 more?

Scottish Friendly have an exciting opportunity to join our team. Based in Glasgow City Centre, we are one of the most progressive mutual life insurance offices in the UK. We have a strong, clear culture which has grown since 1862 with our customers and colleagues of today and the future being at the heart of that growth.

About this Role

Our technology team sits at the heart of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services.

As an Application Specialist, you will work as part of the Application Services team reporting into the Application Delivery Manager of New Business & Service Delivery. The Application Specialist will have a focus on project delivery for Sonata and connected systems within Scottish Friendly.

You will be responsible for the analysis, design and implementation of Sonata specific developments, including updates to configurations and workflows that support key business projects and processes. You will contribute to escalated, level 3, incident and problem resolution, collaborating with developers on fixes, and support, for Sonata and connected core business applications.

Key Responsibilities

Support Analysts in requirements-gathering, analysis, solution design and process modelling of new projects within the business.

Problem solves solutions for new project developments using Sonata.

Design and develop workflow models within Sonata to support new and existing business processes.

Configure Sonata across the life and wealth sides of the software as required to support new and existing business processes

Debug workflow failures.

Provide Application Support to the business.

Be responsible along with other team members for Sonata Source of Truth (SOT) environment including production SOT deployments out of hours.

Maintaining strict release processes for development.

Business and data analysis.

Presenting complex analytical concepts to all levels of the business.

Qualifications and Skills

Strong interpersonal skills and ability to interact with all teams within the organisation.

Desire to learn and ability to multi-task.

Initiative and problem-solving skills, being able to work through a problem, try different

Excellent business knowledge of Life/Pensions/Investment products.

Experience of regulatory projects within Life/Pensions.

Experience of working with digital wealth and pension management platforms.

Experience of working with Sonata and / or MGM Talisman (desirable, but not essential).

Awareness/experience of workflow solutions.

Knowledge T-SQL/P-SQL (not essential).

Proficient in using JIRA for task updates and tracking.

Knowledge of Agile ways of working (not essential).

Experience of supporting data driven decision making.

Knowledge of QA practices (desirable).

With assets under management of over £5bn and more than 700,000 members we have lots to look after and lots more to do. If you want to be part of the team and you think this is you, we would love to hear from you.

We support life inside and outside work, offering:

Recognition awards: Win exciting prizes, including one weeks' annual leave plus £3,000 spending money.

Refer-a-friend scheme: Earn rewards for bringing talented friends to our team.

Annual Leave: 25 days annual leave (rising to 28 with service) plus 8 bank holidays, and options to buy or sell extra days.

Supporting the future: 10% employer pension contribution, 4 x group life cover.

Getting around: Access to cycle-to-work schemes, Electric Vehicle scheme and travel loans.

Wellbeing: 24/7 GP access, EAP, Private Healthcare, and free legal/financial advice a variety of savings at top high street and online retailers.

Hybrid model with up three remote days per week, totalling 35 hours per week Monday to Friday.

We are committed to creating an inclusive environment where all colleagues feel valued, respected and represented. If you require any accommodations during the application process, please don't hesitate to let us know.

16 Blythswood SquareGlasgowG2 4HJUnited Kingdom