Application Production Support - 100% Presencial

Job Description:

• This position is created to be a team member of the WM APS team and to handle Application Support activities. Candidate will play a major role in handling Incidents, service requests and Application Support activities in shifts and on-call rotations. This member will also contribute to the service improvement activities, and participate to support bank's DR/Live play activities

Main Tasks and Responsibilities:

• Provide Application Production support for WM IT Data platform applications and tools

• Prioritize and deliver outstanding service, troubleshooting and resolving issues from Business teams

• Capability to analyze system / middleware / application logs and identify potential issues

• Service monitoring, reporting and continuous improvement of the service quality and availability.

• Actively contributes to Continuous service improvement activities to make sure repetitive tasks and issues are addressed either via Problem management framework or automation Qualifications and

Technical skills:

• Unix and Shell Scripting

• Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL

• Autosys and Middleware like MQ, Tomcat • Cloud computing

• Reporting tools like PowerBI/Tableau

Language Skills:

• English - Expert

Soft Skills:

• Strong critical thinker with problem solving approach.

• Excellent verbal and written communication skills

• Willingness to continually update and enhance skills

• High level of persistence, can-do attitude & pro-activeness