Application Analyst

Posted 6 hours 51 minutes ago by AXA Group

Permanent
Full Time
Other
Clare, Ireland
Job Description

AXAPartnersisseekingaApplicationAnalystto join the team in Shannon.An exciting opportunity to proactively engage in the support and cost effective delivery of support solutions for a vast number of Business Applications across 25 countries. Serving as a liaison between the IT and the Business organizations, the Application Analyst will perform a key role within AXA Partners IT.

What you'll be doing:
  • Serve as aApplicationAnalyston IT BusinessApplications
  • AnalysesandvalidatesSupportincidentsandresolvesifpossibleonfirstcontact
  • ManagingTicketsonVariousTicketingSystems
  • TranslatesSupportIncidentsintodefecttrackingtoolandliaiseswith3rd line supportfunctionsorsupplierstomanagedelivery
  • Ensure proactive management of incidents and communication regarding the progress with client groups and wider business as necessary
  • Serves as direct liaison to the business in order to manage the Product Owners prioritization
  • Maintainsfunctionalpeerrelationshipsacrossthevariousbusinessfunctions,clientsandsuppliers
  • Participatesincontinuousprocessimprovementactivitiesand supportqualityinitiatives
  • Supports operations with adhoc queries/questions and Application Training needs
  • ManagescommunicationforSystemPerformanceIssueswiththebusiness andtheNetwork, DBA, Serverteams
  • Manages associated Change Controls as part of the Release Management Process
  • SupportsITStrategicProjectsincludingApplicationPlatformmigrationssuch astransitionto Cloud
  • AssistwiththedeliveryofTechnicalEnhancementstosupportedApplications
  • EngagesinresolutionsforITcontrollershipissues/tasksforSupportFunction
  • Willing to take on support ownership of new applications including Training/Learning/Engaging with Suppliers
  • Support and maintain the related tools such as Application Servers & Application Services
  • Test,DebugandTroubleshoottheapplications, asrequired
  • Collaborate with other teams with IT and Business for end-to end delivery of the solutions
What you'll bring:
  • Experiencein SLAdeliveryandworkingunderpressure
  • Experienceinclientengagementandanappreciationofexcellence incustomerservice
  • Experiencein Business and Systemsanalysis
  • Familiaritywithbasic networking andinfrastructuredesignprinciples
  • Solid written and oral communication. Experience coordinating with various IT functions such as Networks, Security, and QA etc.
  • Knowledgeandexperienceinimplementing/supportingSecuritybestpractices
  • Abilitytoquicklygraspbusiness andtechnicalconceptsandarticulatethese inanunambiguousandconcisemanner
  • Abilitytoworkonowninitiative
  • Broadunderstandingofbusiness, business technology and businessapplications
  • ExperienceinworkinginanAgileEnvironment
  • CommercialFocus
  • ResponsivenesstoChange
  • SecurityMindset
Qualifications
  • RelevantthirdleveldegreeinInformationTechnologyorequivalent
  • 2+yearsofexperienceinInformationTechnology
What we offer:

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitiveannualsalary
  • AnnualCompany& PerformanceBasedBonus
  • GroupPersonalPensionPlan
  • Lifeassurance
  • HealthCareSubsidy
  • HybridWorkingModel
  • AXAEmployeeDiscounts
  • EducationSupport and LearningOpportunities

We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response -

Who we are:

We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)