APIE - Customer Service Advisor 33.5 hour Nightshift Role

Join Our Team as a Customer Service Advisor!

Are you passionate about providing exceptional support and making a real difference in people's lives? AXA Assistance is seeking dedicated full time Customer Service Advisors to provide advice to customers and partners in the provision of emergency vehicle/home assistance services, supporting customers across Ireland, the UK, and beyond.

At AXA Assistance, we're committed to being there for our customers whenever they need us-every day of the week. That's why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer:

• A predictable, set roster so you'll always know your schedule in advance
• 33.5 hours per week, operating between the hours 8:45 pm and 7 am, on a four nights on, four nights off rolling roster
• After completing your training and gaining confidence, there's an exciting opportunity to work in a hybrid model, combining office and remote work
• Approximate start date is 25th June 2026
• Candidates must be available to attend training on site in Athlone, 9 am to 5 pm Monday Friday for approximately 4 weeks

What you'll be doing:

• Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations
• Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service
• Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence
• Manage operations efficiently, ensuring compliance with safety standards and regulations
• Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement

What you'll bring:

• Excellent customer service skills
• Excellent telephone manner
• Appropriate qualifications / accreditations (where necessary)
• Excellent written and verbal communication skills
• Proficiency in English
• Willingness to take initiative to solve problems
• A proven ability to manage conflict and difficult customers
• The ability to work under pressure and to meet customer deadlines
• Excellent organisational and time management skills
• Be a team worker
• Flexibility
• The ability to get things done / deliver results to agreed customer standards

What we offer:

• Competitive salary 27,470 Euros plus generous shift allowance
• Annual company & performance based bonus
• Group Personal Pension Plan
• Life assurance
• Health Care Subsidy
• 22 days annual leave, rising to 27 days with service
• AXA Employee Discounts
• Education Support and learning opportunities

We're proud to be an Equal Opportunities Employer and do not discriminate based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, please contact .