Analytics Business Partner, Senior Lead

Program & Project Management

Analytics Business Partner, Senior Lead role reports to the Director of Account Success Business Partners and partners closely with the head of one of the Account Success Operating Units to deliver strategic planning, analysis & insights.

This high impact role has evolving priorities and demands, requiring cross functional alignment and a collaborative approach.

Supports exploration of trends tied to delivery KPI's, drives new programs through data driven analysis, FY planning, and monthly and quarterly Sales Leader reviews, using data to uncover insights and help Account Success leaders make strategic recommendations to their Sales Partners.

We're looking for hardworking candidates who have steadfast curiosity, attention to detail, willingness to lead multiple priorities, and ability to deal with ambiguity effectively.

Responsibilities

• Partner with Account Success Leadership team members to perform ad hoc analyses across multiple data sets and tools, interpret key performance metrics to deliver insights and recommendations to leadership.
• Evaluate ongoing business performance against targets and identify areas of growth and opportunity.
• Collaborate cross functionally with the Account Success Operations / Technology team & CSG Business Intelligence team to ensure successful data analysis is transformed into data sets and Tableau dashboards that support the Account Success team.
• Build executive level presentations for global leadership reviews and support quarterly business reviews.
• Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team.

Requirements

• Strong business acumen and stakeholder management experience.
• Self starter with a high degree of motivation to go above & beyond the task at hand and succeed in a collaborative, fast paced environment.
• Proficient with business analysis, data visualisation, and ability to translate sophisticated information into easily consumable insights.
• Excellent presentation and executive engagement skills.
• Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences.
• Demonstrated success in fast paced and agile business environments.
• Proven track record of structuring and transitioning sophisticated problems to solutions.
• Customer Success Strategy experience or 8+ years of relevant professional experience, ideally in consulting or sales strategy/business operations roles.
• Solid understanding of Salesforce product & applications, Tableau, Snowflake, SQL and Data Cloud.
• Flexible schedule to work with global teams in different time zones.
• Ability to travel on a quarterly basis.

Desired Skills / Experience

• French speaking.
• Management consulting background and skills considered an asset.
• Fortune 100 management or strong understanding of Customer Success.
• Knowledge of other Salesforce product and platform features.
• Experience with an enterprise CRM or customer service application.

Posting Statement - EEO

Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all related activities.