Amazon CX Senior Engineer

Robert Half Technology are assisting a market-leading financial services organisation to recruit an Amazon CX Senior Engineer on a contract basis. Hybrid working - London based.

Role

• The Amazon CX Senior Engineer will lead the design, implementation, and optimisation of complex full-stack Amazon Connect solutions.

• Lead technical design and architecture for advanced Amazon Connect implementations.

• Develop sophisticated contact flows incorporating third-party integrations, SSO, and complex customer requirements.

• Design and implement advanced Amazon Q integrations.

• Create optimised forecasting, capacity planning, and scheduling solutions.

• Lead conversational design strategy and implementation across multiple customer journeys.

• Leverage Amazon Connect Customer Profiles, Cases, and Step-by-Step Guides to enhance customer experience.

• Guide customers through migration strategies from Legacy contact centre platforms.

• Lead client-facing technical workshops and deliver advanced training sessions for IT stakeholders (including solutions architects, network engineers, and IT support).

• Collaborate with the wider practice team, providing technical support for presales activities and in-flight projects.

• Produce high-quality technical artefacts such as architecture diagrams and solution designs.

• Act as an escalation point for complex technical challenges.

Profile

• 4+ years' experience in technical implementation or consulting roles.

• AWS certifications including:

  • Amazon Connect Communications Specialist

  • Amazon Connect Developer Specialist

  • At least one AWS Foundation-level certification

  • At least one AWS Associate-level certification

• Experience building within the Amazon Connect console.

• Strong programming skills in Python or JavaScript.

• Advanced experience with infrastructure-as-code (CDK or Terraform).

• Experience designing integration patterns with external systems.

• CI/CD pipeline implementation for contact centre solutions.

• Knowledge of performance optimisation, scaling strategies, and security architecture for contact centres.

• Experience with custom development to extend Amazon Connect functionality.

• Excellent communication skills, able to work collaboratively and lead technical discussions.

Company

• Market-leading financial services organisation with offices in London.

• Hybrid working arrangement.

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications, or training.

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