Alternative Feeds Administrator

Alternative Feeds Administrator

Application Deadline: 6 September 2026

Department: Alternative Feeds & Blends

Employment Type: Fixed Term - Full Time

Location: Launceston

Description

We're looking for a detail-oriented and customer-focused individual to join our team as an Alternative Feeds Administrator. If you enjoy working in a fast-paced environment, are highly organised, and take pride in delivering great service, this role offers a fantastic opportunity to support a key part of our business. You'll be part of a collaborative team that supports British agriculture and works together across departments to deliver high standards and shared success.

About The Role

• Contract: Temporary (12 months)
• Hours: Full-time
• Hours of Work: 40 Hours per week, working Monday to Friday

As an Alternative Feeds Administrator, you'll support the day-to-day operations of the Alternative Feeds Trading team. You'll help manage customer contracts, process orders, coordinate deliveries, and maintain accurate records. This is a varied role that combines administrative precision with customer service and teamwork.

Key responsibilities include:

• Being the first point of contact for customers, delivering friendly and professional support
• Responding to enquiries with clarity, empathy, and a solution-focused mindset
• Supporting monthly customer contract call-outs and coordinating orders for Buckets and Blocks
• Processing call-offs and managing sales and purchase contracts using internal systems
• Liaising with suppliers and transport providers to ensure smooth delivery operations
• Maintaining accurate customer records and contract details
• Supporting contract administration and contributing to efficient workflows

About You

• Proven experience in an administrative or customer service role
• Strong communication skills with a clear and approachable style
• Confident using Microsoft Office, especially Excel and Word
• Excellent attention to detail and numerical accuracy
• Comfortable learning new systems and managing multiple tasks
• Friendly, proactive, and committed to delivering great service
• A collaborative team player who also works well independently

What We Offer

• Scottish Widows contributory pension - company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies