Air Import Clerk / Air Import Trainee

We are looking for a Airfreight Coordinator to join a smal Freight Forwarder.

Location: West Drayton, Heathrow, London

Salary: £ per annum

Job Type: Permanent, Full-Time

Hours: Monday to Friday, 9:00am - 5:30pm or 08:00am - 4:30pm

Benefits:

23 days holiday plus bank holidays

Company Pension

Private medical insurance (after probation)

Hybrid working

We are looking to expand its operations team and is seeking an experienced and motivated Customer Service Executive to join our Hayes Heathrow office.

This role would suit someone with experience in Air Freight operations within freight forwarding industry. Experience across multiple modes would be a strong advantage.

Key Responsibilities

Handle end-to-end air freight import and export shipments from pre-alert to final delivery

Receive, review, and process shipping documents (AWBs, invoices, packing lists, certificates)

Liaise with airlines, handling agents, customs authorities, hauliers, and overseas agents and customers to ensure smooth movement of freight.

Monitoring customs requirements and ensuring documentation compliance to avoid delays and penalties.

Provide shipment updates to customers and respond to enquiries promptly

Quotations to external and internal customers

Raise invoices and cost approval against supplier charges

Coordinating occasional road freight movements

Responding confidently and efficiently within a fast-paced freight forwarding environment.

The Successful Candidate

Previous experience in air freight imports within a freight forwarding environment

Multi-modal freight experience would be advantageous.

Experience using CDS or ASM Sequioa.

Working knowledge of customs clearance processes

Familiarity with airline and handling agent procedures

Excellent organisational and time-management skills

High attention to detail and accuracy

Strong communication skills (written and verbal)

Ability to work under pressure in a fast-paced environment

Problem-solving mindset with a proactive approach

Strong competency in Microsoft Office, (freight systems, MS Office, email)

Why Join Us?

Opportunity to join a growing and supportive freight forwarding team.

Exposure to a variety of freight operations and international logistics activities.

Stable permanent opportunity with career development potential.

Friendly and collaborative office environment based near Heathrow Airport.

If you do not hear from us within 7 days, your application has been unsuccessful