AI Engineer

At Gradient Labs , we're on a mission to make exceptional customer service the norm.

Founded in 2023 by a team of technical leaders from Monzo Bank, we've quickly grown from an idea to a thriving team with well-known customers. Our AI agent helps businesses handle complex, high-stakes customer support queries safely and effectively, providing visibility and control to ensure trust in the outcomes.

We're a remote-first team but enjoy gathering in London weekly for collaboration, social events, and team bonding activities like arcade games or axe throwing.

If you're passionate about solving challenging AI problems and shaping the future of customer service, we'd love to hear from you.

As an AI Engineer at Gradient Labs, you will

1. Enhance our agent: develop, evaluate, optimize, and expand the skills of our AI agent. This includes dataset preparation, iteration on agent capabilities, testing, and deploying successful updates into our production platform.

2. Experiment & prototype: stay updated with the latest NLP and generative AI advancements. Prototype and experiment to identify opportunities for platform enhancement using state-of-the-art techniques.

3. Data analysis: analyze datasets of customer queries and support tickets to identify patterns and areas for automation improvements.

We're looking for people who are

• Excited to push boundaries in autonomous agents that mimic human behavior

• Motivated to operate in a fast-paced environment rather than long research cycles

• Capable of summarizing, replicating, and testing ideas from research papers quickly

• Driven by making product impact over academic research outcomes

• Persistent: willing to experiment with ambiguous ideas that may fail, and keep trying

• Experienced with building LLMs and shipping LLM products to production, preferably with Go

Questions

What is the salary?

The final compensation depends on skills and experience but is generally within the top 5% of comparable roles at seed-stage startups.

Where is this role based?

Ideally, you can work from our London office near Liverpool Street Station at least once a week. Remote work across the UK is also possible if you can visit London in person once a quarter.