AI-Driven Customer Operations Specialist (Hybrid Brighton)

Posted 5 days 20 hours ago by Mpb Europe Limited

Permanent

Full Time

Other

Sussex, Brighton, United Kingdom, BN1 1

Job Description

MPB, the world's largest platform for used photography and videography gear, is seeking a Customer Operations Associate in Brighton. This hybrid role sits in our Customer Experience team and focuses on shaping faster, friendlier support powered by AI and human oversight.

You'll work with Intercom, automate workflows, and collaborate with Product, Engineering and Data to improve journeys and rollout AI-powered experiences while ensuring excellent customer outcomes.