AI & Scholarly Analytics SME - Customer Success

Elsevier is seeking a Customer Success Consultant (SME) to apply advanced product and domain expertise across post-sales engagements. You will partner with cross-functional teams to embed Elsevier solutions into institutional workflows and measurable outcomes.

The role focuses on adoption, risk mitigation, and value realization for research institutions, using bibliometrics, data analysis, and AI-enabled solutions to drive impact.