AI & Microsoft Training Specialist

About the Role

Zenith is looking to recruit an experienced AI & Microsoft Training Specialist to join our growing Apprenticeship team.

In this role, you will design, deliver and continuously improve high-impact learning experiences that drive measurable outcomes for both learners and employer partners.

Reporting to the Apprenticeship Manager, you will play a key role in delivering and enhancing our AI and automation apprenticeship pathways, including:

• Level 3 AI Integration Digital Support Technician
• Level 4 AI & Automation Practitioner

Working closely with the wider apprenticeship delivery team, you will ensure high-quality teaching, learning and assessment while helping learners and employers embrace Microsoft 365 Copilot, Copilot Studio and AI-driven ways of working. You'll be responsible for translating technical capability into practical, real-world business impact.

Key Responsibilities AI Programme & Apprenticeship Delivery

• Deliver high-quality teaching, learning and assessment across AI and digital apprenticeship programmes.
• Embed Microsoft Copilot and AI tools into apprenticeship delivery and learner activities.
• Support learners throughout their journey, including onboarding, progression and End Point Assessment preparation.
• Maintain a strong focus on learner achievement, progression and outcomes.

Curriculum & Content Development

• Design and develop engaging learning content aligned to apprenticeship standards.
• Create blended learning materials including workshops, digital learning modules, practical labs and video content.
• Deliver training covering:
  • Microsoft 365 productivity tools
  • Microsoft Copilot and workplace use cases
  • Copilot Studio and introductory automation solutions
• Continuously improve content based on learner feedback, employer input and performance data.

Training Delivery & Facilitation

• Deliver training through:
  • Classroom based sessions
  • Virtual delivery via Microsoft Teams
  • One to one and small group coaching
• Facilitate practical learning experiences that enable learners to:
  • Apply Microsoft tools effectively in the workplace
  • Improve productivity through Copilot
  • Build simple solutions using Copilot Studio
• Adapt delivery methods to meet varying learner and employer requirements.

AI Adoption & Workplace Application

• Support employers to adopt and embed AI technologies within their organisations.
• Deliver practical training covering:
  • Prompt engineering fundamentals
  • Workflow optimisation using AI
  • Automation opportunities through Copilot Studio and related technologies
• Promote responsible AI usage, including governance, ethics and data protection considerations.

Learner Support & Progress Monitoring

• Monitor learner progress and provide regular feedback.

Conduct reviews to ensure learners remain on track.

Identify and overcome barriers to learning.

Support safeguarding and wellbeing requirements.

Stakeholder & Employer Engagement

• Build strong relationships with employer partners.
• Support training needs analysis activities.
• Advise employers on AI adoption and digital skills development.
• Work collaboratively with business development and curriculum teams.

Quality Assurance & Compliance

• Maintain accurate learner records in line with ESFA requirements.
• Ensure delivery meets Ofsted quality standards.
• Participate in internal quality assurance activities and audits.
• Contribute to continuous improvement initiatives across apprenticeship provision.

Professional Development & Innovation

• Keep up to date with developments in Microsoft technologies, AI and automation.
• Continuously enhance your own knowledge and delivery capability.
• Support the development of new AI and digital programmes.
• Act as an advocate for innovation across the Apprenticeships team.

Knowledge, Skills & Experience Essential

• Level 5 qualification or equivalent industry experience.
• Experience delivering training within apprenticeships or workforce development.
• Strong knowledge of Microsoft 365 applications.
• Good understanding of Microsoft Copilot and workplace productivity tools.
• Experience supporting learners to achieve structured learning outcomes.
• Strong communication, coaching and facilitation skills.
• Ability to work independently and manage priorities effectively.
• Excellent stakeholder engagement and relationship building skills.
• Proactive, adaptable and solution focused approach.

Desirable

• Experience delivering AI or digital apprenticeship standards.
• Experience with Copilot Studio and Power Platform technologies.
• Knowledge of prompt engineering and AI adoption strategies.
• Understanding of automation tools and workflow design.
• Awareness of apprenticeship funding and compliance requirements.
• Teaching or training qualification (AET, CET, DET or equivalent).
• Relevant Microsoft certifications.

Personal Attributes

We're looking for someone who is:

• Passionate about AI, digital skills and workforce development
• Learner-focused and committed to delivering high quality outcomes
• Innovative and forward thinking
• Detail oriented and quality driven
• Resilient, adaptable and professional
• Committed to continuous improvement and personal development

Role Requirements

• Based within the UK, with the ability to travel when required.
• Remote role with attendance at our Tyne & Wear office once per month.
• Full UK driving licence.
• Access to a vehicle.

This is an exciting opportunity to help shape the future of AI and automation training while working with learners and employers to drive meaningful digital transformation.