AHP Administration Assistant Internal Applicants

North Cumbria Integrated Care NHS Foundation Trust AHP Administration Assistant Internal Applicants

The closing date is 28 June 2026

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

An exciting opportunity has arisen to support the AHP Admin Team based in the Physiotherapy Department in both West Cumberland Hospital and Workington Hospital.

Main duties of the job

The successful candidate will be required to give administrative support to the Physiotherapy department and other AHP clinicians. This involves patient facing Reception duties, managing patient appointments and answering patient enquiries.

The role requires liaising with AHP clinicians, support staff and a variety of NHS staff on a daily basis. Experience of Microsoft Office and good literacy and communication skills are essential for this role.

The post will primarily be based in West Cumberland Hospital, Whitehaven but the successful post holder will be required to occasionally provide cover at Workington Hospital in times of sickness and annual leave.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows:

• Standard Check: £21.50 + Administration cost of £6.50 = £28.00 - deducted from salary over a 4 month period or a one-off payment.
• Enhanced Check: £49.50 + Administration cost of £6.50 = £56.00 - deducted from salary over a 4 month period or a one-off payment.

Benefits

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

To document evidence of meeting all the essential criteria, please include supporting information.

Person Specification Qualifications

• Minimum of 2 GCSEs of level 4 and above/grade C in Maths and English or equivalent
• Additional qualification in Business Admin OCR/RSA Word Processing ICDL or equivalent.

Experience

• Experience of office/clerical procedures and practices, filing systems, use of dedicated computer systems and databases.
• Experience working in an administration role.
• Experience working within a health service.
• Experience of computer systems to run basic activity reports.

Knowledge

• Working knowledge of Microsoft Office including Outlook, Word and Excel databases.
• General office skills including file management systems and minute taking.
• Knowledge of a range of trust policies and national guidelines including confidentiality policies

Skills and Aptitudes

• Good communication skills, written and verbal.
• Good organisation skills.
• Good interpersonal skills including telephone manner.
• Ability to prioritise workload.
• Self motivated and able to work independently and as part of a team.
• Ability to interpret and understand health related terms.

Personal Circumstances

• Able to work under pressure.
• Commitment to provision of high quality care.
• To work flexibly across the NCIC AHP teams and the ability to travel between sites as required.

Other requirements

• Supportive of Equality and Diversity within the workforce

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Physiotherapy Department, West Cumberland Hospital