Agile Business Specialist

HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit

About the Role

A highly motivated and talented Product Analyst is sought to join our client's dynamic Client & Market team. In this role, you will contribute to the design, evolution, and continuous improvement of Omni Retail solutions supporting our luxury Maisons, helping deliver a seamless, consistent, and personalized shopping experience across channels.

You will play a key role in analysing business needs and translating them into clear functional specifications for digital solutions, particularly across omni channel retail processes and Order Management Systems (OMS).

Working closely with business stakeholders, Product Owners, Solution Architects, and Software Engineers, you will ensure that new capabilities, integrations, and data flows meet business expectations and align with technology standards.

Operating in an Agile and international environment, you will collaborate with stakeholders across the organisation, its Maisons, and partners across multiple countries and time zones, acting as a bridge between business and technical teams throughout the delivery lifecycle and contributing to the continuous improvement of our digital ecosystem.

Key Responsibilities

• Analyse business needs and translate them into clear functional specifications, user stories, and acceptance criteria.
• Act as a bridge between business stakeholders and technical teams, ensuring alignment between business expectations and system capabilities.
• Contribute to the design and evolution of Omni Retail solutions supporting seamless customer journeys across digital and physical channels.
• Gather, analyse, and document functional requirements related to omni-channel retail processes such as order orchestration, fulfilment, inventory visibility, and returns.
• Support the definition and evolution of Order Management System (OMS) capabilities, including integrations with e-commerce platforms, retail systems, and logistics services.
• Work closely with Product Owners, Solution Architects, and Software Engineers to ensure functional requirements are well understood and properly implemented.
• Review and validate functional specifications and ensure that proposed solutions align with Richemont architecture standards and best practices.
• Participate actively in Agile ceremonies and collaborate with cross-functional teams throughout the delivery lifecycle.
• Support testing activities by reviewing test cases, validating business scenarios, and ensuring that delivered features meet business expectations.
• Analyse incidents or functional issues, support troubleshooting activities, and contribute to the definition of corrective actions when required.
• Coordinate with multiple stakeholders, and internal teams to ensure smooth delivery of omni-retail capabilities.
• Contribute to the continuous improvement of product documentation, functional processes, and collaboration practices across teams.

Technical Skills

• 4+ years of experience in Business Analysis role.
• Proven experience gathering business requirements and translating them into functional specifications, user stories, and acceptance criteria.
• Experience working with Omni Retail commerce solutions, supporting seamless customer journeys across online and store channels.
• Experience with Order Management Systems (OMS) and order orchestration processes (experience with Fluent Commerce is a strong plus).
• Good understanding of e-commerce ecosystems, including order lifecycle, inventory management, fulfilment, returns, and payment flows.
• Experience working on system integrations and APIs, with the ability to analyse and document data flows between systems.
• Familiarity with Agile delivery frameworks and experience working closely with cross-functional product teams.
• Ability to analyse complex business processes and translate them into scalable digital solutions.
• Technical aptitude and ease working in technology-driven environments.
• IIBA certification is a plus.

Required Language Thresholds:

• English: (B2-Level)

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Remote Work Model (candidate should be located in Portugal)
• Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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