Aftersales Advisor

Posted 17 days 5 hours ago by Pembrook Resourcing

£26,000 - £32,000 Annual
Permanent
Not Specified
Other
Dorset, Poole, United Kingdom, BH121
Job Description

Aftersales Advisor

Pembrook Resourcing currently have a great opportunity for an aftersales advisor working with one of our clients aftersales teams, This role covers both service and parts departments within a car dealership!

Aftersales Advisor - The Role To take bookings, ensuring efficient workshop loading whilst attending to Customers' requirements with a realistic and professional manner To communicate well within departments To be pleasant and helpful to Customers and Colleagues at all times Build positive relations with both Trade and Retail customers To Upsell products to customers Ensure customer feedback is fed to the appropriate people Follow company procedures and standards Use online system to update all information Put all Parts into stock, front counters and onto displays Put all needed Parts onto work stations of the Workshop for the days jobs Order any parts needed Exchange and Return any incorrect Parts Telephone, Email and Customer based for queries and orders Use systems such as Kerridge to load all information onto online systems Upsell extra parts to customers - Trade and RetailAftersales Advisor - Individual Requirements Previous Parts and Service Experience Warranty Experience - Desired Organised Methodical Time Efficient