Africa Travel Specialist
Posted 3 hours 59 minutes ago by CM recruitment
Wonderful opportunity to join this ultra successful, award-winning, luxury tour operator as a Africa Travel Specialist in their tailor-made team. You will be using your specialist long haul travel knowledge to create truly bespoke, extraordinary experiences to Africa plus India & Japan. You will be an experienced Travel Consultant, with the expertise to create detailed long haul tailor made itineraries and have travelled to Africa, Asia, and/or India. This is a fully home based role, offering a basic salary of £28k with lucrative monthly commission and the opportunity to travel on the most fabulous fam trips!
Africa Travel Specialist - Role & Responsibilities- Respond in an efficient and timely manner to calls and emails and video calls from direct customers and agents and internal colleagues.
- Liaise with suppliers to obtain rates & source product for bespoke tailor made enquiries.
- Be pro active in using your specialist long haul knowledge to support conversion of enquiries into sales.
- Manage the end to end sales & customer service journey, ensuring customers are notified of any operational changes affecting their holiday.
- Handle any issues arising in an efficient customer focused way, ensuring a satisfactory outcome.
- Provide an exceptional service to all customers via all channels.
- Produce personalised documentation for every customer.
- Support product team with input and feedback on product knowledge, pricing information and competitor analysis.
- Proven expertise in a travel tailor made sales role, with a background in tour operations.
- Strong knowledge of Africa preferred through own travelling and / or of putting together bespoke itineraries. Knowledge of Asia / India would also be beneficial.
- Experience of meeting and exceeding sales targets.
- Exceptional customer service skills, with a genuine desire to exceed customers' expectations.
- Good knowledge of supplier contracts and costing itineraries.
- Working knowledge of a travel GDS - Amadeus or Galileo preferred but not essential.
- Ability to manage workload and prioritise effectively.
- Excellent verbal & written communication skills.
- Flexible approach, with a pro active creative approach to problem solving.
- Basic salary of £28k plus uncapped commission.
- Fully home based- all equipment provided.
- 37 hour working week, shifts between 08.30 & 6 Monday to Friday and Saturdays on a rota, approx 2 per month.
- Regular Fam trips.
- 25 days holiday plus bank holidays and your birthday off.
- Discounted holidays and ad hoc prizes!
- Perkbox.
- Fantastic opportunity to join this ultra successful, prestigious travel company.
Please apply for the position of Africa Travel Specialist online or email your cv to .