Admissions, Attendance & Reception Officer

Admissions, Attendance & Reception Officer

Location: South West London
Salary: £30k - £32k (Pro Rata Salary: Approximately £28k- £29k)
Hours: 37.5 hours per week, Monday to Friday, 8:30am - 4:30pm (30-minute unpaid lunch break)
Contract: Term Time Only - 39 Weeks Per Year

We are seeking an organised, professional and customer-focused Admissions, Attendance & Reception Officer to join a busy school environment.

Key Responsibilities Admissions

• Manage the admissions process in line with policies and procedures.
• Respond to enquiries from prospective parents and carers.
• Coordinate visits and tours for prospective families.
• Maintain accurate pupil records and admissions documentation.
• Liaise with parents, local authorities and partner schools regarding admissions and transfers.

Attendance

• Monitor daily attendance and punctuality.
• Follow up on unexplained absences and attendance concerns.
• Maintain accurate attendance records using school management systems.
• Produce attendance reports and support attendance improvement initiatives.
• Work closely with parents, carers and external agencies to promote good attendance.
• Ensure attendance data is submitted accurately and within required deadlines.

Reception & Customer Service

• Manage telephone calls, emails and general enquiries.
• Administer visitor management procedures and maintain visitor records.
• Handle deliveries, post and internal communications.
• Ensure safeguarding procedures are followed at all times.

Data & Administration

• Maintain accurate and confidential pupil records.
• Support statutory returns and school census requirements.
• Produce reports and provide data analysis as required.
• Ensure compliance with GDPR and data protection requirements.
• Maintain electronic and paper filing systems.
• Assist with the organisation of school events and activities.

First Aid & Medical Administration

• Provide first aid support in accordance with training and procedures.
• Maintain records of incidents, treatments and medical information.
• Support the administration of medicines.
• Manage first aid supplies and equipment.
• Liaise with families regarding illness, accidents and medical needs.
• Coordinate health programmes and visits from external health professionals.

Requirements

• GCSE Grade 4/C or above (or equivalent) in English and Mathematics.
• Experience in an administrative and/or customer-facing role.
• Experience handling confidential information.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and meet deadlines.
• Strong IT skills, including Microsoft Office applications.
• Ability to work independently and as part of a team.
• Commitment to safeguarding and promoting the welfare of children.

Office Angels UK is an Equal Opportunities Employer.