Administrator

Temporary Clinical Support Administrator

Location: Belfast
Duration: Temporary contract, initially 2 months
Hours: Monday to Friday 37 hours, 9am-5pm
Pay Rate: £14

The Opportunity

We are recruiting on behalf of our client for a Temporary Clinical Support Administrator to provide essential administrative support to a busy and fast-paced counselling service. This is an initial 2-month temporary assignment with an immediate start available.

The successful candidate will play a key role in supporting service delivery, ensuring the smooth coordination of client appointments, administration processes, communication management, and record keeping within a confidential healthcare environment.

Key Responsibilities

• Provide professional and confidential administrative support to the counselling service.
• Manage referrals, appointments, waiting lists, and client communications.
• Maintain accurate records using internal client management systems.
• Respond promptly and professionally to telephone, email, and written enquiries.
• Coordinate appointments and diaries for counselling staff and associate counsellors.
• Prepare reports, correspondence, spreadsheets, presentations, and other service documentation using Microsoft Office applications.
• Support data collection, reporting requirements, and audit preparation.
• Assist with petty cash administration, invoicing, and general office procedures.
• Welcome clients and visitors, ensuring a professional and supportive service environment.
• Organise meetings, take minutes, and support service events as required.
• Ensure compliance with data protection, confidentiality, health and safety, and organisational procedures.

Essential Criteria

Applicants must be able to demonstrate:

• A minimum of 12 months' administrative experience in a busy office environment.
• Experience using information management systems and maintaining accurate records.
• Strong organisational skills with excellent attention to detail.
• Experience producing reports and managing competing priorities to meet deadlines.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Minimum of 5 GCSEs (or equivalent), including English Language and Mathematics.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A flexible and professional approach to work.

Desirable

• Experience within healthcare, counselling, mental health, social care, or a third-sector organisation.
• Experience managing client appointments or referrals.
• Knowledge of GDPR and confidentiality requirements.

To apply, please submit your CV demonstrating how your skills and experience meet the requirements of the role.