Administrator

Main area Nutrition & Dietetics Service Grade Band 3 Contract Permanent: Monday-Friday Hours Full time - 37.5 hours per week (Ideally 9.00am - 5.00pm Monday - Friday) Job ref 310-OPAC-

Site Huntingdon OPAC Admin Hub Town Huntingdon Salary £25,760 - £27,476 per annum Salary period Yearly Closing 09/11/:59

Job overview We are looking to recruit an enthusiastic and motivated administrator to work alongside the Nutrition & Dietetic Team, providing administration support to a countywide service, liaising with clinicians and service users to ensure an effective, efficient and streamlined service.

We can accommodate the successful candidate to be based in an open plan office in Huntingdon. If you enjoy variety in your work and wish to be a part of a friendly and dynamic team, then we would love to hear from you.

The post holder will have excellent communication, organisational & customer service skills.

If you are looking for a new challenge and to be part of a growing, innovative service then we want to hear from you.

Within OPAC we have 4 Integrated Care Admin Hubs based in Cambourne, Huntingdon, Peterborough and Fenland providing administrative support for Neighbourhood Teams, Specialist Services and Mental Health Teams. The main principle of the Admin Hubs is to ensure the provision of a professional and competent service, as well as excellent training and development opportunities for admin staff.

Please note for this role you will be required to travel independently around the county meeting strict time deadlines.

Main duties of the job

• The Administrator provides an administration service which is open 08.00-17.00, 5 days per week. The post holder may be required to work a shift pattern in line with the Older People's and Adult Community (OPAC) opening hours.
• The post holder will be responsible for providing efficient, effective and timely administrative support for the Nutrition & Dietetic Specialist Service. Such support will include liaison with external referrers, Trust staff and team and Admin Hub colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.
• The Admin Hub is the first point of contact for referrers and excellent communication and customer service skills are required.

Working for our organisation Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead fulfilling lives.

Our clinical teams deliver a wide range of NHS services across inpatient, primary care and community settings, including children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, and research and development.

To achieve our goals, we recruit high calibre candidates who share our vision and values. As an equal opportunities' employer, we welcome applications from all sections of the community, particularly under represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.

All appointments are subject to the successful completion of a probationary period.

Please note we reserve the right to close adverts early should we receive sufficient applications.

Regrettably, we cannot offer sponsorship for all roles. If you apply for a post that does not attract sponsorship, your application will be withdrawn from the process.

For further information on CPFT, please visit our website at

Detailed job description and main responsibilities Please refer to the attached job description and person specification for full details of responsibilities.

• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Answer all telephone calls within the defined timeframe.
• To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
• Record information in the chosen software timely and accurately.
• Manage all calls in a controlled and professional manner.
• Deal with difficult callers in a calm and professional manner.
• Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
• Attend and book rooms for team meetings, take, transcribe and distribute minutes as and when required.
• Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Ensuring that electronic records are kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other Managers.
• Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post. This may mean commuting to another location.
• To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
• To provide operational support for clinical letters / correspondence using necessary computerised systems.
• Maintain of stationary and stock levels.
• To book interpreters for service users

Person specification Other

• Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadline.

Education / Qualifications

• Educated to GCE/GCSE standard.
• RSA stage II/NVQ Level 2 in Administration or equivalent
• Good command of written English.

Skills & Abilities

• Excellent customer care skills
• Excellent standard of typing/audio skills using word processor (50wpm)
• Good organisational skills
• Excellent telephone manner
• Ability to adopt an appropriate style and method of communication and deal effectively with people
• Knowledge of medical terminology
• Knowledge of Data Protection Act
• Knowledge of SystmOne
• Understanding of confidentiality and the importance of maintaining confidentiality for patients

Experience

• Experience of working in a busy and demanding office/customer facing environment
• Experience of planning and organising own workload and of staff within own span of control
• Experience of supporting a multi-disciplinary team
• Previous experience of working in an NHS office environment
• Previous experience of working in a call handling environment.

Here at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.

We are a health and social care organisation, offering a wide range of services, including:

• Integrated physical and mental health services for adults and older people;
• Specialist mental health and learning disability services;
• Children's community services in Peterborough;
• Ground-breaking research

We strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit .

CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.

Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a 'Red List' country.

Applicants who require entry into the UK will be required to provide a valid police certificate from the relevant authority from each country (except the UK) where the applicant has been present for 12 months or more, 10 years before the date of visa application, while aged 18 or over.

If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.

All communications will be sent to you via TRAC Systems . click apply for full job details