Administrator

Administrator

Based in Belfast, a leading and recognised organisation are currently seeking an Administrator to join their team.

This is a Full-Time, Temporary position initially until January 2027.

Hours of work: Monday to Thursday: 8.45am - 4.45pm and Fridays 8.45am - 4.30pm (37 hours per week) - there is access to flexi time and the possibility of hybrid working after an induction period.

With an hourly rate of £14.17 per hour (equivalent to a salary of £27,254).

Job Role:

You will be responsible for the day-to-day running of the Association providing full office administrative and inbound call-handling duties.

Essential Criteria:

• Hold a Level 2 qualification or equivalent and a minimum of 1 years' experience of a fast-paced work environment handling a high volume of in-bound calls and related administration duties OR 2 years' experience of a fast-paced work environment handling a high volume of in-bound calls and related administration duties.
• IT proficient with the experience of using Microsoft Office packages to include Word, Excel and Outlook.
• Experience of processing purchase orders and invoices.
• Demonstrable experience of delivering high levels of accuracy in work related tasks showing strong attention to detail.
• Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels.
• Ability to manage and prioritise a busy workload while adhering to deadlines and working in a fast-paced environment.
• Ability to work on your own initiative as well as part of a team.
• Flexibility to occasionally work outside of normal working hours with occasional attendance at lunch and evening meetings.

Main Duties and Responsibilities:

• Answering calls, using the software system to prioritise, and record details of calls, advising tenants appropriately in relation to response times and action in the event of urgent requirements.
• Delivering a great customer service experience, acting in a professional and understanding manner when liaising with external and internal customers in person, on the phone or via written correspondence.
• Working closely with the other members of the team to ensure the smooth operation of the office.
• Proactively and promptly responding to queries and liaising with line management to efficiently progress any duties assigned.
• Producing monthly performance reports and KPI information as required.
• Registering and responding to complaints in accordance with the Association's Complaints policy.
• Raising orders, typing letters, data entry and updating of property records.
• Ensuring all records are maintained in accordance with quality system requirements, data protection legislation and that confidentiality of records is always maintained.
• Ensuring filing and electronic filing is always actioned and kept up to date.
• Arranging/attending meetings as required including taking of minutes.
• Working closely with the Finance Team to ensure all purchase orders, invoices and expenses are processed within agreed timeframes.
• Working in partnership with the other members of the team to ensure cover during office hours and compliance mailbox is monitored and actioned.
• Following policies and procedures clearly and having the forethought to highlight necessary amendments, ensuring documentation is up to date.