Administrator

.Administrator page is loaded Administratorlocations: Solihull-West Midlands-United Kingdomtime type: Part timeposted on: Posted Todayjob requisition id: WD What You Will Do Reporting to the UK & I Operations Director, you will manage, configure and operate customer-facing service portals used by our customers. You will ensure portal data accurately reflects service activity, assets, workflows and customer information, supporting effective service delivery, billing accuracy and a high-quality customer experience. Acting as the main point of contact for portal-related queries, you will help drive transparency, efficiency and continuous improvement across our digital service platforms.This is a hybrid role with our office located in Solihull. How You Will Do It You will administer and maintain customer service portals, ensuring data accuracy, workflow progression and SLA adherence. You will troubleshoot portal access, data and workflow issues for customers and internal teams, working closely with Operations Support, Service, Planning, Install, IT and Finance. By monitoring portal data and reports, you will identify trends, resolve issues, validate closed jobs, support accurate invoicing and reduce disputes. You will also assist with onboarding new customers, producing reports and dashboards, and contributing to operational improvement and digital transformation initiatives What We Offer Competitive salary 25 days annual leave + bank holidays Pension with employer match Life assurance, EAP, referral scheme Discounts including cycle to work and Johnson Controls products What We Are Looking For You will bring relevant experience in a similar professional role, with the ability to work independently while collaborating effectively as part of a team. You will be organised, proactive, and comfortable managing multiple priorities. Strong communication skills, attention to detail, and a commitment to delivering high quality work are essential, along with a positive, adaptable approach.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.