Administrator - Zurich Corporate Risk

Working hours: This role is available on a part-time, job-share or full-time basis

Location: Swindon/Hybrid - You will be expected to work in our Swindon office 1 2 times a week

Closing date for applications: 10th July 2026

The opportunity

As a result of the exciting growth within Zurich corporate Risk (ZCR), we have an opportunity to join our Operations Department as an administrator on a permanent basis. This role involves the administration of new business policies, the completion of accurate and timely accounts across our Group Life, Group Income Protection and Group Critical Illness policies. In addition, you will be speaking with customers, supporting with outstanding documentation and premiums.

We aren't fussed if you've worked in a similar role before, but we would love to hear from you if you have previous experience using Excel and are confident speaking on the phone.

Many of our employees work flexibly, including part time, flexible hours, job share, working from home or compressed hours. Please discuss any flexibility you may need during the interview.

What will you be doing?

• Interacting with customers and supporting the sales team as required
• Daily monitoring of Work Manager tasks to meet KPI/SLA requirements
• Timely and accurate Accounts issuance
• Dealing with day to day queries and actions within SLA's
• Liaising with internal teams to improve customer focus
• Participation in daily comm cell meetings to discuss workloads, concerns, and plans for the day
• Contributing to a positive and supportive team culture
• Initiating and implementing process improvement ideas
• Sharing knowledge and expertise
• Understanding the impact of the Accounts in relation to ZCR's debt position
• Working closely with the Key Financial Controls team to identify and resolve reconciliation differences

What are we looking for?

• Previous experience using Excel and other Microsoft packages
• Confident speaking on the phone
• Passionate about customers and driving continuous improvement
• Ability to cope with varying workloads, pressures, and priorities
• Excellent verbal and written communication skills
• Excellent judgement and decision making skills
• Contributing to a positive and supportive team culture
• Excellent attention to detail, with strong focus on quality and root cause analysis
• Able to build and maintain strong relationships with key stakeholders at all levels, both within and outside of ZCR

What will you get in return?

We offer a wide range of benefits to fit your needs:

• 12% defined non contributory pension scheme
• Annual company bonus
• Private medical insurance
• Option to buy up to an additional 20 days or sell some of your holiday
• 28 days holiday a year plus bank holidays
• Three days paid volunteering
• Up to 16 weeks' full pay for maternity, paternity and adoption leave
• Virtual GP appointments
• Discounted gym membership
• Free flu jab
• Access to a wealth of support from our wellbeing partners

Equal Opportunities

We are an equal opportunity employer committed to diversity and inclusion. All applicants will be treated fairly and with respect, irrespective of their background, beliefs or culture.