Administrator - South Belfast

VANRATH are delighted to be partnering with a large Housing Association in Northern Ireland with the recruitment of an Administrator to join their vital response and maintenance team based in South Belfast.

What's in it for you?

• £27,254 salary
• Temporary contract (maternity cover until January 2027)
• Hybrid working available

About your next employer

You will be joining a well-established organisation operating within the housing and property management sector. The business delivers essential services to tenants and communities, ensuring properties are maintained to a high standard and that customer needs are met efficiently.

About you

• Previous experience in a fast paced administrative role handling high volumes of calls and queries
• Strong customer service skills with experience dealing with internal and external stakeholders
• Proficient in Microsoft Office (Outlook, Word, Excel)
• High level of accuracy and attention to detail
• Ability to prioritise workload and meet deadlines
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team

What you'll do

• Act as a first point of contact for customer queries via phone and email
• Log and prioritise maintenance requests, ensuring accurate records are maintained
• Raise orders, process data and update property records
• Handle complaints in line with organisational procedures
• Produce reports and KPI data for the team
• Support finance processes including purchase orders and invoicing
• Maintain accurate filing systems in line with data protection requirements

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