Administrator - Exeter

Position: Administrator

Location: Northan Compound Land, Exeter EX2 8NJ

Pay Rate: £13.22 per hour (PAYE)

Contract: 6 Months (Till Dec)

Hours: 40. hours per week

Job Description

Job Purpose

To provide efficient administrative, customer service, and operational support within the Service Centre, ensuring accurate data management, effective communication, and smooth day-to-day operations. The role requires a proactive and detail-oriented individual who can work independently, manage multiple priorities, and support both internal and external stakeholders.

Key Responsibilities

Customer Service & Communication

• Answer inbound telephone calls in a professional, polite, and efficient manner.
• Accurately log customer enquiries, complaints, and service requests within Salesforce.
• Build and maintain strong relationships with internal and external customers.
• Ensure prompt resolution of customer complaints, with a focus on customer satisfaction and retention.
• Assist Credit Control with outstanding debt queries through effective investigation and resolution.
• Welcome visitors, organise meeting rooms, and arrange refreshments as required.

Administration & Data Management

• Perform data checking, validation, interrogation, and updating of spreadsheets and internal systems.
• Transfer and update information from spreadsheets into bespoke software applications.
• Process information and documentation requests in a timely and accurate manner.
• Maintain accurate records and documentation within Salesforce and other business systems.
• Order and manage office stationery and supplies.

Operational Support

• Support the daily driver debrief process, recording issues and actions taken.
• Monitor waste collection rounds, tracking progress and reporting any issues to the management team.
• Reallocate work between waste collection rounds to ensure operational efficiency.
• Investigate operational data, identify issues, and provide solution-focused recommendations.
• Operate the weighbridge for incoming and outgoing waste movements.
• Input weighbridge tickets, photographs, and associated documentation accurately into company systems.

Health, Safety & Compliance

• Ensure all work is carried out in accordance with company Health & Safety policies, procedures, and relevant legislation.
• Maintain compliance with company processes and operational standards.
• Participate in required training and development activities.

General Duties

• Support the Administration Coordinator and management team with ad hoc projects and tasks.
• Undertake additional duties as reasonably required to support business operations.
• Contribute positively to team objectives and continuous improvement initiatives.

Skills & Qualifications

Essential

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Good numeracy skills and confidence working with data.
• Strong IT skills, including Microsoft Office applications and database systems.
• Excellent telephone manner and interpersonal communication skills.
• Ability to investigate and analyse information to identify solutions.
• Ability to work independently and manage competing priorities in a fast-paced environment.
• Professional, proactive, and adaptable approach to work.

Desirable

• Experience using Salesforce or similar CRM systems.
• Experience within customer service, administration, logistics, waste management, or operational support environments.
• Knowledge of weighbridge operations and transport/logistics processes.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.