Administrator - Appeals Adjudicator - Newton Abbot TQ12

Location: On site / Newton Abbot TQ12, UK
job type: Permanent / Full-time
Sector and subsector: Office Support Office Administration
Annual Fixed salary: £26436.00

Position: We are seeking a dedicated Appeals Adjudicator to join our Appeals team. In this administration based role, you will manage, investigate, and respond to appeals received via post or email.

Responsibilities and Duties

• Facilitate the resolution of appeals submitted by the public.
• Collaborate with third parties to gather evidence and bring appeals to a satisfactory conclusion.
• Maintain the highest standards of work quality.
• Perform additional duties as requested by CPM Management.
• Deliver exceptional and efficient customer service.
• Comply with external codes of practice and internal policies and procedures.

Who you are

• Able to process detailed information effectively and consistently
• Able to work effectively with others to achieve a shared goal even when the object at stake is of no direct personal interest
• Able to adjust to existing rules, procedures and policy. Finding reinforcement from the right authority when in doubt
• Maintain and set high quality standards, striving for continuous improvement and quality assurance
• Driven to meet processing targets - the ideal candidate will have worked in a target driven administration role before.

The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.

Other information about the role

• Salary: £26,436.80 per annum, from 1st April 2026
• Location: This role can be based in either the Newton Abbot or Lancing office, with hybrid flexibilities after probation period.
• There is free onsite parking. The office dress code is smart casual.
• Our selection process is as follows: Application - Competency Based Interview
• You must be able to legally live and work in the UK without sponsorship
• The postholder may be required to travel to external meetings on occasion by the most effective means available

Benefits

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme 24/7 confidential, independent and professional counselling
• Cycle to work scheme
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We know there's more to life than work - that's why when you join Agena, you'll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.