Administrative Support Officer

Redditch, United Kingdom Posted on 26/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

2 months contract with a Local Authority

Job Title: Administrative SupportOfficer (Part-Time)

Job Purpose

To provide efficient administrative, technical and customer support to the Parks and Greenspaces Service, ensuring the effective day-to-day operation of parks, greenspaces and allotment services.

The postholder will act as a key point of contact for residents, tenants, stakeholders and contractors, maintaining accurate records, supporting service administration, coordinating meetings, and assisting officers in delivering high-quality customer-focused services.

Key Responsibilities

Administrative Support

• Provide comprehensive administrative support to the Parks and Greenspaces team.
• Maintain accurate records, databases, filing systems and service documentation.
• Prepare and process correspondence, reports, forms and other service-related documents.
• Support the organisation of meetings, including scheduling, agenda preparation and minute taking.
• Assist with data entry, record management and general office administration.
• Provide technical administrative support to officers when required.

Customer and Stakeholder Support

• Act as a first point of contact for residents, allotment tenants and stakeholders via email and telephone.
• Respond to routine enquiries and direct more complex issues to the appropriate officer.
• Monitor and manage the Parks and Open Spaces inbox, ensuring timely responses to enquiries.
• Support the administration of allotment applications, waiting lists, tenancy records and site information.
• Assist with parks and greenspace-related enquiries and customer requests.

Team Support

• Liaise with colleagues, contractors, site representatives and external partners as required.
• Provide administrative support to projects, events and service initiatives.
• Assist in maintaining effective communication across the service.
• Provide cover for colleagues during periods of absence where required.

Corporate Responsibilities

• Ensure all work is carried out in accordance with Council policies, procedures and customer service standards.
• Maintain confidentiality and accuracy in handling information and records.
• Promote a positive and professional image of the Council at all times.
• Comply with health and safety, data protection and safeguarding requirements.
• Previous experience in an administrative, business support or customer service role.
• Experience dealing with customer enquiries in a professional manner.
• Experience maintaining records, databases and documentation.
• Experience using Microsoft Office applications, including Outlook, Word and Excel.

Essential Qualifications

• GCSEs (or equivalent) including English and Mathematics.
• Evidence of ongoing professional development (desirable).

Skills and Knowledge

• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Good IT skills and confidence using office software and databases.
• Ability to prioritise workloads and meet deadlines.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professional and customer-focused approach.
• Understanding of confidentiality and data protection principles.
• Knowledge of local government services or parks and greenspaces operations (desirable).

Additional Information

• PayRate: £16.51 per hour.
• Hours: 25 hours per week.
• Location: Redditch.
• Working Arrangement: Hybrid (office-based and remote working).
• Occasional flexibility may be required to support meetings, service activities or events.
• Commitment to delivering excellent customer service and supporting team objectives.
• We operate on a bi-weekly payment schedule.

Closing date: Soon - early applications are encouraged