Administrative Support Assistant Apprentice

This is an exciting opportunity to join DG Legal as a business administration apprentice. The successful candidate will support the internal and external consultants, answer phone calls and emails, arrange client calls/visits and keep the CRM system updated, as well as assist with other duties when necessary.

• Arrange and manage course bookings
• Assistance with course delivery administration
• Arrange client appointments/visits
• Answer calls to the office, take sufficiently detailed messages and transfer calls as appropriate
• Maintaining the CRM System to ensure that the client records are updated and accurate
• Filtering and replying to emails
• Liaising with colleagues and clients
• Preparing client care letters and terms of engagement
• Use of IT Systems such as Office 365, Xero, Cademy, Capsule, GoCardless, Stripe as well as our own internally developed Compliance software
• Providing administrative support to the internal and external team of consultants
• Assisting clients with our bespoke compliance software
• Administrative tasks involved in obtaining and maintaining Quality Assurance Standards
• Drafting documents
• Assisting with other duties as necessary

Requirements and prospects

Desired skills and personal qualities:

• Customer care skills
• Logical
• Initiative

About the employer

DG LEGAL LIMITED

DG Legal are the largest provider of strategic and compliance services operating in England and Wales. We offer support to law firms with their day-to-day compliance obligations. We have a small internal team of consultants with a wider network of highly experienced remote based consultants who are leading experts in their field.

We offer advice and assistance to Lawyers in a number of areas and a broad range of these are outlined below:

• Quality Assurance Accreditations - Lexcel, SQM, CQS, WIQS
• AML Compliance
• UK GDPR and Data Protection
• SRA Complaints Handling
• Legal Aid Contract Compliance
• New SRA, BSB and IAA Firm Authorisation
• SRA Transparency Rules
• SRA Standards and Regulations
• General Business Development - marketing, strategy and management

Most of our clients instruct us on a retainer basis and therefore pay us a monthly fee for our services and retain our advice and assistance on an ongoing basis.