Administrative Officer - Highfield Hospital, Lucan

Highfield Healthcare is seeking a highly organized and motivated Administrative Officer / Medical Secretary to support the daily operations of its busy Day Clinic and Outpatient services in Lucan.

The successful candidate will play a key role in delivering efficient administrative and secretarial support to Consultant Psychiatrists, the clinical team, and the wider Patient Services department. This is a fast-paced, patient-focused role requiring strong organisational skills, attention to detail, and a professional approach to communication and service delivery.

Contract

Permanent, Full-time

Working Hours

Monday to Friday 9am to 5pm

Location

Unit 2, The Griffeen Centre, Lucan, Co. Dublin

Responsibilities

• Manage front-of-house reception and act as the first point of contact
• Support patient admissions, discharges, and transfers
• Coordinate appointments, referrals, and outpatient clinic schedules
• Maintain accurate patient records and ensure compliance with data protection regulations
• Provide administrative and secretarial support to consultants and clinical teams
• Handle insurance processing, billing, and follow-up on outstanding payments
• Ensure timely communication with patients, families, and stakeholders
• Assist with HRB submissions and administrative reporting
• Contribute to team projects and support training of new staff

Eligibility Criteria

Each candidate and every person holding office must:

• Possess minimum Leaving Certificate. Medical Secretarial Qualification is a distinct advantage.
• Minimum 2 years' experience in an administrative/secretarial role required.
• Have excellent PC, MS Office, typing skills
• Have excellent PowerPoint skills
• Be customer-oriented and of good character
• Have a proven ability to work in a busy environment, multi-task and prioritise effectively while maintaining excellent standards of service delivery
• Display a friendly and outgoing disposition as well as an ability to remain calm and effectively manage in an emergency
• Excellent communication, interpersonal skills and telephone manner required
• Ability to work on own initiative essential as well as part of a dynamic team and enjoy change and development is a bonus.
• Flexibility will be required with respect to working hours and assigned tasks and duties

Desirable

• Previous experience working in a busy medical administration role

Key Competencies

• Strong organisational and time management skills
• Attention to detail and commitment to high-quality service
• Problem-solving and decision-making ability
• Teamwork and collaboration
• Adaptability in a dynamic work environment

Highfield Healthcare is an equal opportunities employer committed to diversity, inclusion, and creating a supportive workplace where all employees can thrive.

All posts are subject to satisfactory references, medical and Garda vetting.