Administrative Assistant - Paediatric Audiology

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Administrative Assistant - Paediatric Audiology Band 2 Main area Paediatric Audiology Grade Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Wednesday, Thursday, Friday) Job ref 438-PB4508

Site Fulwood Clinic Town Preston Salary £25,272 per annum, pro rata Salary period Yearly Closing 30/10/:59

Job overview The post holder will be a member of a Paediatric Audiology Service providing secretarial and administrative support to Paediatric Audiology Consultants, Paediatric Audiologist, and the wider administrative team.

To provide a professional and courteous " front of house " service for all staff and visitors utilising the facilities provided within Paediatric Audiology Service, acting in a professional and courteous manner at all times . Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information is accurate and meets Trust Standards regarding delivering information.

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

Main duties of the job The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post . In addition, all staff are expected to act in accordance with the values and behaviours of the Trust

Working for our organisation Lancashire Teaching Hospitals NHS Foundation Trust provides a wide range of acute services to the people of Preston, Chorley and surrounding areas. We are committed to delivering high-quality, safe and patient-centred care, ensuring the best possible outcomes for our patients and communities.

We pride ourselves on being a supportive and inclusive employer, where every member of staff is valued and respected. Our teams work collaboratively across services, contributing to a culture of compassion, teamwork and continuous improvement.

As an Administrative Assistant, you will play an important role in supporting the delivery of services, helping to ensure efficient administrative processes and a positive experience for patients. Your contribution will be key to the smooth running of clinical and operational teams.

At Lancashire Teaching Hospitals, we are committed to staff wellbeing and development, offering opportunities for training and career progression within a forward-thinking and supportive organisation.

Detailed job description and main responsibilities

• Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person .
• Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
• To prepare weekly c linics and ensure other administrative staff are supported with clinic utilisation.
• Organising incoming and outgoing post, referring enquires to appropriate person if necessary , photocopying relevant information and uploading information to the patient files
• Utilisation of local or Trust case note tracking system
• Filing of reports and results , patient files ad hoc administrative duties
• Data Entry into Auditbase
• Perform an ambassadorial role, representing the paediatric audiology de partment "Front of House" service acting in a professional, courteous and customer-focused manner at all times . Checking in patients on arrival .

Person specification Qualifications & Education

• Numeracy and literacy skills
• Educated to GCSE level Grade C and above
• Knowledge of auditbase, FLEX, Evolve or any other NHS systems
• MS Office 365

Knowledge & Experience

• Previous experience of working with the public
• Aware of the concept and application of patient confidentiality
• Administrative experience and experience of working in a front of house position
• Previous experience of working in a health care or related setting with the public

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information.
AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.

We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.

Supporting Information

The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you've navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Secondments

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting

Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40 . click apply for full job details