Administration Specialist

DP World is recruiting a skilled and dedicated Administration Specialist to join our growing team in Coventry. This role covers all administration and reporting tasks for the site and is highly varied, so the ability to multitask and work effectively under time sensitive pressures is essential. You will manage and continuously improve the customer service experience, working closely with other stakeholders to ensure high levels of customer satisfaction and deliver a first class service.

About The Role

How you will contribute:

• To perform all duties to a high standard in attitude, approach, and appearance. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
• Look for continuous ways of improving the reports, by recommending negotiating and implementing necessary changes.
• Demonstrate high levels of self motivation and excellent team spirit.
• Dealing with incoming and outgoing emails.
• Recording and entering sensitive data provided by other DCs into excel spreadsheets.
• Creating and managing reports and presentations.
• Support with onboarding new sites: providing training on existing reports, creating new templates for DCs, upgrading existing ones.
• Managing holiday plan for customer.
• Speaking to CSR & DCs to answer queries and resolve issues.
• Chasing outstanding documentation and ensuring compliance.
• Analyze reports & highlight any gaps.
• A full understanding of all our customer specifics and their administration requirements.
• A full and in-depth understanding of our software including, but not limited to, the E mail system - Outlook, Microsoft Office, keynote, teams. Familiarity with Macbook would be beneficial.
• Provide support cover for Admin team during absence/holidays.
• Strong decision making and analytical abilities.

Your Key Skills/Experience

• Knowledge of SAP.
• Meet deadlines consistently.
• Strong office administration skills including complete knowledge of Microsoft Office.
• Professional, accurate & precise, ability to manage multiple tasks.
• You must be fluent in English, both verbal and written.
• Proven experience in a similar role.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end to end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

• Job Identification 23750
• Locations 16 Palace Street, London, United Kingdom, SW1E 5JQ, GB