Administration Services Co-ordinator
Posted 12 hours 36 minutes ago by Brook Street
Permanent
Full Time
Other
South Glamorgan, Cardiff, United Kingdom
Job Description
Bureau Services Co-Ordinator - hybrid position in central Cardiff with an excellent benefits package. An exciting permanent opportunity for a proactive and detail-oriented Administration Services Co-Ordinator to join a growing team. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and delivering outstanding customer service. 
In this role, you'll manage a portfolio of client accounts, ensuring data is accurate, queries are resolved efficiently, and billing issues are proactively addressed. Working closely with clients, suppliers, and internal teams, you'll play a key role in maintaining portfolio performance, reducing risk, and delivering a seamless customer experience.
Key Responsibilities- Manage and maintain a portfolio of client accounts.
- Investigate and resolve billing queries and account issues.
- Ensure client records and portfolio data remain accurate and complete.
- Work collaboratively with internal teams and external stakeholders to resolve issues and improve service delivery.
- Identify opportunities to streamline processes and enhance customer outcomes.
- Strong organisational and communication skills.
- Excellent attention to detail and problem-solving abilities.
- Experience managing customer accounts, queries, or administrative processes.
- Proficiency with Microsoft Excel and relevant systems.
- A proactive, customer-focused approach and the ability to manage multiple priorities.