Administration Operations Manager (Derby)

Administration Operations Manager(Derby)

Contract: Permanent

Job reference number: 1799

An exciting opportunity has arisen for an Administration Operations Manager within our Derby Drug and Alcohol Service. This is a key leadership role, responsible for the administration-focused operational functions that keep the service safe, organised and responsive. You will lead the administration and reception teams, oversee prescribing and clinic administration, and support estates, health and safety, governance and wider service operations.

About the role

As Administration Operations Manager, you will provide visible, supportive leadership across reception, referrals and allocations, general administration and prescribing administration. You will ensure systems and workflows are accurate, timely and effective, while creating a warm and welcoming experience for people using the service, their families, carers and professional partners.

Working closely with all team members, pharmacies and wider partners, you will help the service operate smoothly, meet regulatory requirements, respond to operational risks and embed learning and continuous improvement.

Key responsibilities include:

• Leading and developing administration, reception and clinic support teams, including supervision, attendance, workload and performance management
• Ensuring referrals, allocations, appointment bookings and administrative workflows are completed accurately and within agreed service timescales
• Overseeing prescribing administration processes, pharmacy liaison and clinical administration to support safe, timely and well-governed practice
• Supporting estates, facilities, health and safety, equipment checks, mandatory training and the smooth day-to-day operation of the service
• Supporting safeguarding processes and maintaining accurate, confidential records in line with local and organisational requirements
• Investigating incidents and complaints, identifying learning and ensuring improvements are shared and embedded
• Contributing to operational procedures, service development, partnership working and CQC readiness

About you

We are looking for an experienced and motivated leader who understands how strong administration and operational systems underpin safe, high-quality services. You will be highly organised, confident managing competing priorities and able to combine attention to detail with a calm, practical and people-focused leadership style.

All posts are subject to an enhanced DBS check. Some flexibility in working hours and location is required, including a late evening and occasional weekend working where needed to meet service requirements.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.