Administration Manager

Main area Mental Health Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Happy to discuss flexible working) Job ref 846

Site Chorlton House Town Chorlton-cum-Hardy Salary £28,392 - £31,157 per annum pro rata Salary period Yearly Closing 04/06/:59

Job overview

If you have excellent communication skills, a positive approach to change, and want to impact patient experiences, we want to hear from you.

The Greater Manchester Mental Health Talking Therapies Division provides psychological treatment for anxiety, depression and specialist Post Covid Syndrome and Employment Support across Bolton, Manchester, Salford, Trafford, and Wigan.

As the Admin Manager for Manchester Talking Therapies, you'll play a crucial role in the smooth day to day operation of the administrative team, managing waiting lists and the appointment booking processes to meet targets. Your expertise will support the administrative team to meet deadlines and deliver exceptional administrative support.

Main duties of the job

The postholder will support the efficient delivery of administrative services in Wigan Talking Therapies by actively monitoring waiting lists, overseeing the appointment booking process and escalating any concerns to the senior manager. Handling challenging calls or requests on behalf of the administrative team, escalation to senior managers when appropriate.

The postholder will support the management of administrative staff by completing regular supervisions and appraisals, facilitate development and ensure completion of mandatory training. There is also a requirement to support with the recruitment and retention of administrative staff.

The postholder will assist in the review, development and implementation of effective administrative processes and systems.

Essential skills

• Experience of working in a confidential environment
• Previous experience working in a customer care environment
• Experience of working in a changing environment
• Experience of training staff
• An understanding of the Data Protection Act (GDPR) principles
• An understanding of patient confidentiality
• Working knowledge of Microsoft Office
• Effective time management
• Ability to prioritise tasks
• Advanced keyboard skills
• Proven organisational skills and the ability to work to deadlines
• Proven problem-solving skills
• Excellent negotiation skills in dealing with difficult situations
• Excellent judgemental and analytical skills

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Detailed job description and main responsibilities

See attached job description and person specification.

Person specification Education/qualifications

• Relevant level 3 competency based qualification (such as NVQ) or equivalent demonstrable experience
• Educated to GCSE level in English and Maths
• Working knowledge and training of all Trust and IT systems

Experience

• Experience of working in a confidential environment
• Previous experience working in a customer care environment
• Experience of working in a changing environment
• Experience of training staff
• Experience of waiting list management
• Understanding waiting list targets
• Experience implementing change
• Experience of using ordering systems, including finance
• Experience of using Health Roster
• Experience of data analysis

Knowledge

• An understanding of the Data Protection Act (GDPR) principles
• An understanding of patient confidentiality
• Safeguarding
• Working knowledge of Microsoft Office especially Excel, Word, and Outlook
• Knowledge of trust policies and procedures relating to management and HR
• Have an understanding of local and national Talking Therapies targets

Skills and abilities

• Effective time management
• Ability to prioritise tasks
• Advanced keyboard skills
• Proven organisational skills and the ability to work to deadlines
• Proven problem-solving skills
• Excellent negotiation skills in dealing with difficult situations
• Excellent judgemental and analytical skills
• Knowledge of PCMIS and Paris clinical information systems