Administration & Operations Manager - Norwich
Posted 1 day 5 hours ago by Opcare Limited
We have an exciting opportunity for an experienced Administration & Operations Manager who is looking for an opportunity to develop their career and be a part of our dynamic team in Norwich. This is a hybrid role that encompasses the management of the clinic service and the clinical, technical and administrative workforce while also carrying out the duties of an Administrator.
This role carries the responsibility to support the successful running of the prosthetic service to ensure that it achieves both strategic and operational goals, KPIs, and operates within financial budgets & targets, as well as administrative duties in partnership with our existing admin team.
The role will be instrumental in helping to develop and implement service improvements for the betterment of patients in Norfolk.
The successful candidate will join an enthusiastic, friendly and committed team and be supported with local and regional training to develop their skills and knowledge to support the service. We aim to deliver a first class service for patients whilst applying the most advanced and exciting clinical and technical solutions available to patients.
Opcare has been providing Prosthetic services to the Norfolk Community Health and Care Trust for over 10 years. The service is located in the Re enablement Service Centre on Bowthorpe Road in Norwich.
We work in conjunction with a consultant led multi disciplinary team, to deliver excellent services to over 1,500 patients.
At the Norwich Centre there is a large on site workshop where our highly skilled teams provide a collaborative working approach to patient device design and manufacture. We work together to support the patients and make a real difference to people's lives.
We are also responsible for administration of the service, ensuring patients experience a seamless service and excellent access to required care.
Key Responsibilities:- Report weekly and/or monthly to the National Operations Manager on the below and any additional metrics on request:
- KPI's - noting any potential breaches and how these are being negated
- Work in Progress (open orders)
- Stock management
- Local workshop performance - quality, lead times
- Evaluate prosthetic service performance by gathering, analysing and interpreting data and metrics and utilise this data to identify areas for improvement and implement these improvements.
- Support management of external facilities contractors, attend monthly/annual audits; liaise with contract managers as and when required.
- Administration and operational management experience in a service based environment
- Strong organisational and multitasking skills managing both operational and administrative duties
- Experience in monitoring and reporting KPI and service outcomes
- Experience managing stock, working in process or operational workflows
- Proficiency in standard Office Systems, e.g. Excel, reporting tools and databases
- Experience working in healthcare or clinical service
- Knowledge of service audits, compliance and quality standards
- Experience managing facilities
- Experience working in hybrid operational and administrative roles
- GCSEs or equivalent in English and Maths
- Level 3 - 4 qualifications in business administration, management
- Professional vocational training in administration
- Degree or foundation degree in Business management, Healthcare Management, Operations Management or related discipline
- Competitive market salary
- Incremental holiday allowance stating at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
- Refer a Friend incentive scheme
- Enhanced Family Leave/Pay
- Industry leading training opportunities
At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people's daily lives.
We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our organisation. As a Disability Confident Employer, we actively welcome applications from individuals of all abilities. If you require any support or adjustments during the recruitment process, please do not hesitate to get in touch.
We are also a proud signatory of the Armed Forces Covenant, and we encourage applications from veterans, reservists, and members of the wider armed forces community.
Please note that applicants must have the right to work in the UK at the time of application. Unfortunately, we are unable to provide visa sponsorship for this role.
Location: 21 Nuffield Way, Abingdon, Oxfordshire, OX14 1RL, United Kingdom