Admin Scheduler

Admin Scheduler
Location: Portadown
Duration: Temporary
Salary: £13.69 per hour
Hours: 37 hours per week, Monday to Friday, 9am-5pm

Closing Date: 5pm on Thursday 12 November 2026

Apple Recruitment is recruiting on behalf of our public sector client for an Admin Scheduler to join its maintenance services team in Portadown.

The successful candidate will play an important role in supporting the delivery of maintenance services by accurately diagnosing and recording repair requests, managing appointments and monitoring repair progress. The role involves regular communication with tenants, operational teams and other stakeholders to ensure an effective and customer-focused service.

Key Responsibilities

• Accurately diagnose and record maintenance repairs reported by tenants.
• Triage customer calls to establish work orders for issue to maintenance operatives.
• Schedule and reschedule appointments to meet customer and business requirements.
• Collate repairs data and monitor progress against agreed deadlines, following up on overdue jobs.
• Liaise with customers, maintenance supervisors and internal customer service teams to support the delivery of maintenance services.
• Develop and maintain knowledge of the relevant schedule of rates.
• Ensure work is completed accurately and within required timescales to meet contract KPIs.
• Use a range of IT systems to record, manage, create, analyse and retrieve repairs information.
• Provide a high level of internal and external customer service, taking ownership of queries and ensuring issues are followed through to completion.
• Escalate issues to senior management where appropriate.
• Build and maintain effective working relationships with internal and external stakeholders.
• Identify opportunities for continuous service improvement and contribute positively to team objectives.
• Provide support and cover for colleagues as required, demonstrating flexibility and a responsive approach to changing business needs.

Essential Requirements Applicants should have:

• At least 5 years' relevant experience.
• Advanced IT proficiency, including the ability to use IT systems to record, manage, analyse and retrieve information.
• The ability to provide a high level of customer service and manage customer queries through to resolution.
• Strong communication and interpersonal skills, with the ability to work effectively with a range of internal and external stakeholders.
• The ability to investigate and resolve queries, working independently and as part of a team.
• Good organisational skills and the ability to manage workloads, meet deadlines and maintain accuracy.
• A flexible and responsive approach to changing priorities and service requirements.
• Candidates must have Basic Access NI clearance prior to taking up appointment.

How to Apply

If you wish to apply or would like further information, please email your up-to-date CV to Darcie at

Please ensure your CV includes your full employment history, qualifications and current contact details.

All details will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.